Estou recebendo telas azuis há vários dias, mas o mais novo que fiz foi instalar um disco rígido.
Eu estarei fazendo qualquer coisa, navegando na web, etc. e recebo uma tela azul, que diz CRITICAL_PROCESS_DIED no Windows 8 Pro. Eu verifiquei o argumento flags, é tudo 0, que segundo a Microsoft diz que é um serviço que morreu, não um processo.
Nesse ponto, ele é reinicializado e eu recebo outra tela azul, que diz:
A required device isn't connected or can't be accessed.
0xc000000e
Durante esse tempo, meu teclado USB não funciona, eu tive que ligar um teclado PS2 para apertar a tecla enter para tentar novamente, ou F8 para opções de inicialização. F8 não faz nada. Enter lança ainda outro erro:
The application or operating system couldn't be loaded because a required file
is missing or contains errors.
The file in question is \Windows\system32\winload.exe
Neste ponto, se eu inicializar a frio, por um desligamento strong e, em seguida, ligar novamente, o sistema aparece, até que telas azuis novamente. Que pode ser de 5 minutos a 2 horas.
Então, fiz todas as etapas de depuração padrão:
- Liguei os despejos de memória e, infelizmente, não recebo nenhum, eles não funcionam; o sistema aparentemente está tingindo antes de fazer um despejo.
- Eu verifiquei logs de eventos, os únicos logs que estou recebendo de 5 minutos antes de eu falhar, a 5 minutos depois são logs de segurança normais, com exceção de após a reinicialização, onde lança os segundos dois erros. Nessa reinicialização, recebo vários problemas de conectividade de rede, não consigo me conectar a nada.
- Por isso, fiz uma "atualização" do Windows 8 Pro e ocorreu o mesmo erro.
- Então eu decidi que tinha acabado com isso, peguei o novo disco rígido, fiz um CLEAN ALL no disco rígido original; Fiz um teste detalhado SMART, disco rígido check-out ok, correu uma varredura de memória detalhada, saiu ok, correu testes de memória e vídeo estresse, saíram ok, correu um teste de estresse da CPU e monitorado CPU temps, nunca acima de 27 graus. Nesse ponto, pensei: cara, eu compreendi; reinstalado o Windows 8 pro, no disco rígido eu tinha feito um CLEAN ALL, com uma nova conta da Microsoft; deveria ter começado a marca novíssima naquele ponto ... tudo correu bem por cerca de 2 ou 3 horas, o sistema funcionou como um sonho; Comecei a deixar o Windows Update rodar, instalar o Office e o visual studio, corri muito bem por mais 2 ou 3 horas e, em seguida, boom, colidi novamente.
Portanto, minha única hipótese neste ponto, é um dos drivers instalados pelo Windows Update, deve estar causando o problema.
Alguém tem outras sugestões de maneiras de obter informações do processo, ou pelo menos me ajudar a descobrir por que os despejos de memória não estão funcionando? Se eu conseguisse que os despejos de memória funcionassem, eu sei o suficiente para poder analisar os despejos e partir daí, mas nenhum dos despejos está funcionando. Eu tentei fazer depósitos mínimos, automáticos e completos. Eu tentei aumentar o tamanho do arquivo de swap, e alterando o local de despejo, tudo para nenhum efeito, ainda não tem um único arquivo. DMP no PC.
Especificações do sistema:
Operating System
Microsoft Windows 8 Pro 64-bit
CPU
AMD FX-8150 13 °C
Zambezi 32nm Technology
RAM
16.0 GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
ASRock 990FX Professional (CPUSocket) 32 °C
Graphics
LCDTV16 (1920x1080@60Hz)
AMD Radeon HD 6900 Series (ATI AIB) 41 °C
Hard Drives
119GB M4-CT128M4SSD2 ATA Device (SSD)
2329GB Western Digital WDC WD25 EZRX-00MMMB0 SATA Disk Device (SATA) 24 °C
233GB Western Digital WDC WD25 00JS-60NCB1 SATA Disk Device (SATA) 33 °C
Optical Drives
HL-DT-ST BD-RE WH12LS39 ATA Device
Audio
Creative X-Fi Audio Processor (WDM)
Serviços:
Running AMD External Events Utility
Running AMD FUEL Service
Running Application Experience
Running Application Information
Running Background Intelligent Transfer Service
Running Background Tasks Infrastructure Service
Running Base Filtering Engine
Running Certificate Propagation
Running CNG Key Isolation
Running COM+ Event System
Running Computer Browser
Running Creative Audio Service
Running Cryptographic Services
Running DCOM Server Process Launcher
Running Device Association Service
Running DHCP Client
Running Diagnostic Policy Service
Running Diagnostic Service Host
Running Diagnostic System Host
Running Distributed Link Tracking Client
Running DNS Client
Running Function Discovery Provider Host
Running Function Discovery Resource Publication
Running HomeGroup Listener
Running HomeGroup Provider
Running Human Interface Device Access
Running IP Helper
Running Local Session Manager
Running Microsoft Account Sign-in Assistant
Running Network Connected Devices Auto-Setup
Running Network List Service
Running Network Location Awareness
Running Network Store Interface Service
Running Office 64 Source Engine
Running Peer Name Resolution Protocol
Running Peer Networking Grouping
Running Peer Networking Identity Manager
Running Plug and Play
Running Power
Running Print Spooler
Running Program Compatibility Assistant Service
Running Remote Desktop Configuration
Running Remote Desktop Services
Running Remote Desktop Services UserMode Port Redirector
Running Remote Procedure Call (RPC)
Running RPC Endpoint Mapper
Running Security Accounts Manager
Running Security Center
Running Server
Running Shell Hardware Detection
Running SSDP Discovery
Running Steam Client Service
Running Superfetch
Running System Event Notification Service
Running System Events Broker
Running Task Scheduler
Running TCP/IP NetBIOS Helper
Running Themes
Running Time Broker
Running UPnP Device Host
Running User Profile Service
Running Windows Audio
Running Windows Audio Endpoint Builder
Running Windows Connection Manager
Running Windows Defender Service
Running Windows Event Log
Running Windows Firewall
Running Windows Font Cache Service
Running Windows Management Instrumentation
Running Windows Media Player Network Sharing Service
Running Windows Search
Running Windows Update
Running WinHTTP Web Proxy Auto-Discovery Service
Running Workstation
Stopped ActiveX Installer (AxInstSV)
Stopped Application Identity
Stopped Application Layer Gateway Service
Stopped Application Management
Stopped BitLocker Drive Encryption Service
Stopped Block Level Backup Engine Service
Stopped Bluetooth Support Service
Stopped BranchCache
Stopped COM+ System Application
Stopped Creative Audio Engine Licensing Service
Stopped Credential Manager
Stopped Device Install Service
Stopped Device Setup Manager
Stopped Distributed Transaction Coordinator
Stopped Encrypting File System (EFS)
Stopped Extensible Authentication Protocol
Stopped Family Safety
Stopped Fax
Stopped File History Service
Stopped Group Policy Client
Stopped Health Key and Certificate Management
Stopped Hyper-V Data Exchange Service
Stopped Hyper-V Guest Shutdown Service
Stopped Hyper-V Heartbeat Service
Stopped Hyper-V Remote Desktop Virtualization Service
Stopped Hyper-V Time Synchronization Service
Stopped Hyper-V Volume Shadow Copy Requestor
Stopped IKE and AuthIP IPsec Keying Modules
Stopped Interactive Services Detection
Stopped Internet Connection Sharing (ICS)
Stopped IPsec Policy Agent
Stopped KtmRm for Distributed Transaction Coordinator
Stopped Link-Layer Topology Discovery Mapper
Stopped Microsoft iSCSI Initiator Service
Stopped Microsoft Software Shadow Copy Provider
Stopped Multimedia Class Scheduler
Stopped Net.Tcp Port Sharing Service
Stopped Netlogon
Stopped Network Access Protection Agent
Stopped Network Connections
Stopped Network Connectivity Assistant
Stopped Offline Files
Stopped Optimize drives
Stopped Performance Counter DLL Host
Stopped Performance Logs & Alerts
Stopped PNRP Machine Name Publication Service
Stopped Portable Device Enumerator Service
Stopped Printer Extensions and Notifications
Stopped Problem Reports and Solutions Control Panel Support
Stopped Quality Windows Audio Video Experience
Stopped Remote Access Auto Connection Manager
Stopped Remote Access Connection Manager
Stopped Remote Procedure Call (RPC) Locator
Stopped Remote Registry
Stopped Routing and Remote Access
Stopped Secondary Logon
Stopped Secure Socket Tunneling Protocol Service
Stopped Sensor Monitoring Service
Stopped Smart Card
Stopped Smart Card Removal Policy
Stopped SNMP Trap
Stopped Software Protection
Stopped Spot Verifier
Stopped Still Image Acquisition Events
Stopped Storage Service
Stopped Telephony
Stopped Thread Ordering Server
Stopped Touch Keyboard and Handwriting Panel Service
Stopped Virtual Disk
Stopped Volume Shadow Copy
Stopped WebClient
Stopped Windows All-User Install Agent
Stopped Windows Backup
Stopped Windows Biometric Service
Stopped Windows Color System
Stopped Windows Connect Now - Config Registrar
Stopped Windows Driver Foundation - User-mode Driver Framework
Stopped Windows Error Reporting Service
Stopped Windows Event Collector
Stopped Windows Image Acquisition (WIA)
Stopped Windows Installer
Stopped Windows Modules Installer
Stopped Windows Remote Management (WS-Management)
Stopped Windows Store Service (WSService)
Stopped Windows Time
Stopped Wired AutoConfig
Stopped WLAN AutoConfig
Stopped WMI Performance Adapter
Stopped WWAN AutoConfig