Parece que muitas pessoas estão tendo o mesmo problema que você.
Parece que ainda não existe solução oficial . Aqui estão algumas soluções alternativas que podem funcionar.
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Usando uma mistura de drivers do Vista e do Windows 7 ( link com o tutorial passo a passo)
After several hours we found the solution to install drivers and let the Toolbox fully work so far (push/pull scanning, faxing) using a mix of Vista and Windows 7 drivers.
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Faça downgrade para o Win7 de 32 bits ( link , consulte a resposta 2009/11/9)
I was able to install the latest version of the software onto windows 7 32bit. The scanner and all functions work flawlessly. As for 64bit, you're out of luck. I doubt that hp will ever work on it. I ended up downgrading to 32bit so I can get all of the drivers to work with my laptop.
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Usando o modo Windows Virtual PC XP ( , consulte a resposta de 2010/5/23)
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This seems to be an easy workaround
It works with ALL the features -
Execute o Instalador com o Modo Compatibillity ( link , consulte a resposta 2010/5/31)
I found way to install this scanner and finally works for me.
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Right click on file, than Property and finally tab "Compatibillity Mode". You need to select Windows Vista SP2 thank click on Apply.
After the 5 files have been to run in "Compatibille Mode" double click the autorun and follow installation
(Eu não testei nenhum dos métodos acima. Espero que isso ainda ajude.)