Tente mudar o modo usb: descrição do link aqui
Enable Mass Storage
1. Connect the device to a computer using the supplied USB cable.
2. From a home screen, swipe the status bar down to reveal Notifications.
3. From the Notifications section, tap Connected as a Camera.
4. From CONNECT AS section, tap Media device (MTP) to enable.
Enabled when a check mark is present.
Disable Mass Storage
1. Connect the device to a computer using the supplied USB cable.
2. From a home screen, swipe the status bar down to reveal Notifications.
3. From the Notifications section, tap Connected as a media device.
4. From the CONNECT AS section, tap Camera (PTP) to enable.
Enabled when a check mark is present.