Tela preta e ID do registrador WHEA 18

Question

Meu notebook (Acer Aspire 7520) está passando por telas pretas (elas acontecem a cada 20 minutos-1 hora) para as quais tenho que reinicializá-lo manualmente e o log do sistema diz (traduzi do meu log de TI):

Fatal hardware error.

Signaled by the component: core processor Error Origin: Computer Control Exception Error Type: Unknown Error Processor APIC ID: 1

Mais dados estão disponíveis aqui:

• System

  • Provider

  [ Name] Microsoft-Windows-WHEA-Logger [ Guid] {C26C4F3C-3F66-4E99-8F8A-39405CFED220} EventID 18 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x8000000000000000

  • TimeCreated

  [ SystemTime] 2013-04-11T15:53:47.254716200Z EventRecordID 2006

  • Correlation

  [ ActivityID] {CB63F343-53AF-41F9-930A-CC226252421A}

  • Execution

  [ ProcessID] 1056 [ ThreadID] 1068 Channel System Computer Alex-Mobile

  • Security

  [ UserID] S-1-5-19

• EventData

  ErrorSource 3 ApicId 1 MCABank 2 MciStat 0xf600610000015311 MciAddr 0xc59b5b5f4d MciMisc 0x0 ErrorType 256
  TransactionType 256 Participation 256 RequestType 256 MemorIO 256 MemHierarchyLvl 256 Timeout 256 OperationType 256
  Channel 256 Length 864 RawData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

Às vezes, há outro aviso de registro que diz: Evento 19: erro de hardware corrigido. A propósito, a tela permanece preta e eu tenho que reiniciar manualmente o meu pc.

Qual poderia ser a causa? Estou usando o Windows 8 de 64 bits, mas congela também aconteceu com o Windows 7 de 64 bits.

    

Answer 1

Isso soa como um problema real de hardware. Particularmente desde que ocorre em dois sistemas operacionais diferentes.

Desconecte todos os dispositivos USB ou outros dispositivos conectados e monitore o que acontece. Se você não tiver nada conectado regularmente, entre em contato com o fornecedor de hardware para ver se eles têm um aplicativo de diagnóstico que você pode executar para testar. O problema mais comum será com RAM ruim, mas isso geralmente se manifesta como uma tela azul aleatória em vez de uma tela preta.