Frequentemente recebo o BSOD no meu notebook Dell Vostro 3550 com o SO Win 8 x64.
Eu tentei analisar memory.dmp e minidump com Debugging Tools Windows ( link ) mas não consegui encontrar raiz do meu problema.
Depois de analisar o minidump, encontrei isto:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
ndis!ndisPcwCollectData+143
fffff880'01916e0f 8b4008 mov eax,dword ptr [rax+8]
CONTEXT: fffff8801b27c8b0 -- (.cxr 0xfffff8801b27c8b0)
.cxr 0xfffff8801b27c8b0
rax=f680000fff300000 rbx=0000000000000000 rcx=fffffa8007ac21a0
rdx=0000000000000000 rsi=fffffa800ba3f9d8 rdi=fffffa800ba3f040
rip=fffff88001916e0f rsp=fffff8801b27d2b0 rbp=fffff8801b27d3b0
r8=0000000000000000 r9=0000000000000000 r10=fffffa800810c250
r11=0000000001f8a2dc r12=fffff8801b27d6b0 r13=0000000000000004
r14=0000000000000004 r15=0000077fe4d82b98
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
ndis!ndisPcwCollectData+0x143:
fffff880'01916e0f 8b4008 mov eax,dword ptr [rax+8] ds:002b:f680000f'ff300008=????????
.cxr
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: vmware-authd.e
CURRENT_IRQL: 1
LAST_CONTROL_TRANSFER: from fffff880018531c3 to fffff88001916e0f
STACK_TEXT:
fffff880'1b27d2b0 fffff880'018531c3 : fffff8a0'003ee2f0 fffff8a0'003f99f0 00000000'00000000 fffff8a0'003f9998 : ndis!ndisPcwCollectData+0x143
fffff880'1b27d570 fffff880'01853522 : fffff880'1b27d6b0 fffff8a0'03455958 fffff8a0'03455910 fffff8a0'00000005 : pcw!PcwpCollectNotification+0xc7
fffff880'1b27d5f0 fffff880'018537e3 : 00000000'00000000 fffff880'1b27d739 00000000'0001b758 00000000'00000000 : pcw!PcwpCollectQueryItem+0x8e
fffff880'1b27d680 fffff880'01854611 : fffff880'1b27d8b8 00000000'00000008 00000000'01f82008 fffff880'1b27d8b8 : pcw!PcwpCollectQuery+0xf7
fffff880'1b27d7a0 fffff880'01854f06 : 00000000'00000004 fffff880'01854eb2 d4005cfd'32810bd1 fffff8a0'03bd77e0 : pcw!PcwpIoctlCollect+0x3d
fffff880'1b27d7d0 fffff803'524a847a : fffff880'01854d8c fffffa80'05f26060 00000000'00224013 fffff803'524d8074 : pcw!PcwpFastIoDeviceControl+0x17a
fffff880'1b27d890 fffff803'524bda76 : fffffa80'0b799080 fffffa80'00000004 00000000'00000001 00000000'00000000 : nt!IopXxxControlFile+0x3d9
fffff880'1b27da20 fffff803'520d2453 : ffffffff'fffffffe fffff803'52029e3b 00000000'0000000f 00000000'00000000 : nt!NtDeviceIoControlFile+0x56
fffff880'1b27da90 00000000'771d2ad2 : 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000'022dec08 00000000'00000000 : 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000 : 0x771d2ad2
Também tentei atualizar todos os drivers com SW, como o gênio do driver ou o reviwer do driver.
Normalmente eu recebo BSOD quando uso algum gerenciador de downloads como o freerapid, o jdownloader ou o gerenciador de download gratuito. Problema IMHO pode estar em drivers de rede.
Aqui estão os arquivos dmp:
Sory não posso postar mais de um link, então preciso editar URLs.
minidump
hxxp: //ul.to/zurf6h05
memory.dmp
hxxp: //ul.to/6gnqentv
Alguém pode me ajudar e descobrir onde está o problema?
O Finnaly atualizou os drivers para o Win8 em ftp://ftp.dell.com/Pages/Drivers/ vostro-3550.html e eu verei se esta atualização ajuda.
Muito obrigado