Solução
A Microsoft fornece uma ferramenta de remoção automática que deve desinstalar o Office 2013 e remover quaisquer sobras.
Solução de correção automática
- Faça o download e execute este pacote do Microsoft Fix it: link
- Reinicie o Windows quando terminar.
Passos manuais
Caso não seja possível desinstalar completamente o Office com o método acima, tente as seguintes etapas de desinstalação manual.
Step 1: Remove any remaining Windows Installer packages for the Office 2013 system
Use one of the following methods to open the Run dialog box.
For Windows 7
a. Click Start. Click All Programs, and then open the Accessories folder.
b. Click Run.
For Windows 8 or Windows 8.1
a. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
b. In the Search box, type
Run
. In the search results, click Run to open it.Type
installer
, and then click OK.Note This opens the
%windir%\Installer
folder.On the View menu, click Choose Details.
Click to select the Subject check box, type
340
in the Width of selected column (in pixels) box, and then click OK.Note It may take several minutes for the subjects to appear next to each
.msi
file.On the View menu, point to Sort By, and then click Subject.
If a User Account Control dialog box appears, click Allow to continue.
Locate each
.msi
file where the subject is "Microsoft Office 2013," right-click the.msi
file, and then click Uninstall.Note The placeholder represents the name of the Office 2013 product.
Step 2: Stop the Office Source Engine service
Open the Run dialog box.
Type
services.msc
, and then click OK.In the Services window, determine whether the Office Source Engine service is running. (If it is, "Started" will appear in the Status column.) If this service is running, right-click Office Source Engine, and then click Stop.
Close the Services window.
Step 3: Delete any remaining Office 2013 installation folders
Open the Run dialog box.
Type
%CommonProgramFiles%\Microsoft Shared
, and then click OK.Note On a computer that's running a 64-bit version of Windows, type
%CommonProgramFiles(x86)%\Microsoft Shared
, and then click OK.If the following folders are present, delete them:
Office15
Source Engine
Open the Run dialog box.
Type
%ProgramFiles%\Microsoft Office
, and then click OK.Note On a computer that's running a 64-bit version of Windows, type
%ProgramFiles(x86)%\Microsoft Office
, and then click OK.Delete the
Office15
folder.On the root folder of each hard disk, locate and then open the
MSOCache
folder. If you don't see this folder, follow these steps:a. Open Windows Explorer, and then on the Tools menu, click Folder Options.
b. Click the View tab.
c. In the Advanced settings pane, under Hidden files and folders, click Show hidden files and folders.
d. Clear the Hide protected operating system files check box, and then click OK.
Open the
All Users
folder in theMSOCache
folder, and then delete every folder that contains0FF1CE}-
text in the folder name.Note This text contains a 0 (zero) and a 1 for the letters "O" and "I."
Example{90150000-001B-0409-0000-0000000FF1CE}-C
Step 4: Delete any remaining Office 2013 installation files
Open the Run dialog box.
Type
%appdata%\microsoft\templates
, and then click OK.Delete the following files:
Normal.dotm
Welcome to Word.dotx
Open the Run dialog box.
Type
%appdata%\microsoft\document building blocks
, and then click OK.Open the subfolder under the
Document Building Blocks
folder.Note The subfolder title will be a four-digit number that represents the language of the Microsoft Office suite.
Delete the
building blocks.dotx
file.Exit all programs before you follow the rest of the steps.
Step 5: Delete the registry subkeys for the Office 2013 system
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in WindowsLocate and then delete the Office 2013 registry subkeys if they are present. To do this, follow these steps:
Open the Run dialog box.
Type
regedit
, and then click OK.Click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office.0
On the File menu, click Export, type
DeletedKey01
, and then click Save.On the Edit menu, click Delete, and then click Yes to confirm.
Repeat these steps (1 through 7) for each registry subkey in the following list. Change the name of the exported key by one for each subkey.
Example: Type
DeletedKey02
for the second key, typeDeletedKey03
for the third key, and so on.Note In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name.
32-bit versions of Windows
HKEY_CURRENT_USER\Software\Microsoft\Office.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-* HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE* HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose HKEY_CLASSES_ROOT\Installer\Features\*F01FEC HKEY_CLASSES_ROOT\Installer\Products\*F01FEC HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15*
64-bit versions of Windows
HKEY_CURRENT_USER\Software\Microsoft\Office.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-* HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE* HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose HKEY_CLASSES_ROOT\Installer\Features\*F01FEC HKEY_CLASSES_ROOT\Installer\Products\*F01FEC HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15*
Also delete the following registry subkeys:
Locate one of the following subkeys, depending on the version of Windows that you're running:
- 32-bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- 64-bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion
\Uninstall
On the File menu, click Export, type
UninstallKey01
, and then click Save.Under the
Uninstall
subkey that you located in step 1, click each subkey, and then determine whether the subkey has the following value assigned to it:
- Name:
UninstallString
Data:
file_name path\Office Setup Controller\Setup.exe path
Note In this example,
file_name
is a placeholder for the name of an installation program, andpath
is a placeholder for the file path.If the subkey contains the name and the data that are described in step 3, click Delete on the Edit menu. Otherwise, go to step 5.
Repeat steps 3 and 4 until you locate and then delete every subkey that matches the name and the data that are described in step 3.
Close Registry Editor.