Tela Azul da Morte - Laptop Crash Toda Noite - BCCode: 1000007e

1

Muito obrigado por tomar seu tempo e ler o post, mas meu laptop tem tido problemas de BSOD todas as noites pelo passado, sem nenhuma razão e eu não instalei nenhum software adicional nele (não que eu pode lembrar), aqui está a mensagem de erro quando o computador foi reinicializado:

Assinatura do problema:   Nome do Evento do Problema: BlueScreen   Versão do SO: 6.1.7601.2.1.0.256.1   ID de local: 1033

Informações adicionais sobre o problema:   BCCode: 1000007e   BCP1: FFFFFFFFC0000005   BCP2: FFFFF88001AB0F24   BCP3: FFFFF880030A2968   BCP4: FFFFF880030A21C0   Versão do SO: 6_1_7601   Service pack: 1_0   Produto: 256_1

Arquivos que ajudam a descrever o problema:   C: \ Windows \ Minidump \ 121612-92680-01.dmp   C: \ Usuários \ Usuário \ AppData \ Local \ Temp \ WER-95082-0.sysdata.xml

Leia nossa declaração de privacidade on-line:    link

Se a declaração de privacidade on-line não estiver disponível, leia nossa declaração de privacidade off-line:   C: \ Windows \ system32 \ pt-BR \ erofflps.txt

Eu consegui encontrar o arquivo .dmp e o anexei aqui: link

Infelizmente, não consigo mais encontrar o arquivo sysdata.xml. Eu suspeito que foi excluído depois que eu cliquei no botão Check For Solutions.

Estas são as informações de hardware do meu laptop: link

E as informações do software: link

Muito obrigado pela ajuda de todos!

    
por zhuanyi 16.12.2012 / 17:33

1 resposta

1

Você deve verificar seu HDD em busca de erros (valores SMART e executar chkdsk / F), porque o driver VSS causa a verificação de bugs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001ab0f24, The address that the exception occurred at
Arg3: fffff880030a2968, Exception Record Address
Arg4: fffff880030a21c0, Context Record Address

Debugging Details:
------------------



EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.

FAULTING_IP: 
volsnap!VspAllocateDiffAreaSpace+c4
fffff880'01ab0f24 488b4748        mov     rax,qword ptr [rdi+48h]

EXCEPTION_RECORD:  fffff880030a2968 -- (.exr 0xfffff880030a2968)
ExceptionAddress: fffff88001ab0f24 (volsnap!VspAllocateDiffAreaSpace+0x00000000000000c4)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000048
Attempt to read from address 0000000000000048

CONTEXT:  fffff880030a21c0 -- (.cxr 0xfffff880030a21c0)
rax=fffff880030a2c08 rbx=fffffa8006413a30 rcx=fffffa8006413a30
rdx=fffffa8006e06f78 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001ab0f24 rsp=fffff880030a2ba0 rbp=0000000000000000
 r8=fffffa8006e06ff0  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=fffffa800d373010 r13=fffffa800619e190
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
volsnap!VspAllocateDiffAreaSpace+0xc4:
fffff880'01ab0f24 488b4748        mov     rax,qword ptr [rdi+48h] ds:002b:00000000'00000048=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000048

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034b5100
GetUlongFromAddress: unable to read from fffff800034b51c0
 0000000000000048 Nonpaged pool

FOLLOWUP_IP: 
volsnap!VspAllocateDiffAreaSpace+c4
fffff880'01ab0f24 488b4748        mov     rax,qword ptr [rdi+48h]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff88001ab22a3 to fffff88001ab0f24

STACK_TEXT:  
volsnap!VspAllocateDiffAreaSpace
volsnap!VspWriteVolumePhase25
volsnap!VspWriteVolumePhase22
volsnap!VspWorkerThread
nt!PspSystemThreadStartup
nt!KiStartSystemThread



SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  volsnap!VspAllocateDiffAreaSpace+c4

IMAGE_NAME:  volsnap.sys


    Loaded symbol image file: volsnap.sys
    Mapped memory image file: c:\sym\dl\volsnap.sysCE792C84c000\volsnap.sys
    Image path: \SystemRoot\system32\drivers\volsnap.sys
    Image name: volsnap.sys
    Timestamp:        Sat Nov 20 10:20:08 2010 (4CE792C8)
    CheckSum:         000527ED
    ImageSize:        0004C000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     volsnap.sys
    OriginalFilename: volsnap.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  Volume Shadow Copy Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
    
por 16.12.2012 / 22:21

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