BSOD hal.dll + 12a3b

1

Este é um problema recorrente, alguém poderia me dar uma idéia da causa? Isso vem acontecendo em um novíssimo Dell Precission M4700

==================================================
Dump File         : 101013-12636-01.dmp
Crash Time        : 10/10/2013 17:21:31
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000'00000000
Parameter 2       : fffffa80'09f25028
Parameter 3       : 00000000'fe200000
Parameter 4       : 00000000'00021136
Caused By Driver  : hal.dll
Caused By Address : hal.dll+12a3b
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump1013-12636-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 300,448
Dump File Time    : 10/10/2013 17:22:15
==================================================
    
por Kevin 10.10.2013 / 19:06

1 resposta

0

o despejo mostra que você tem problemas ao ler os dados do cache L2:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009ea1028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
00 nt!KeBugCheckEx
01 hal!HalBugCheckSystem
02 nt!WheaReportHwError
03 hal!HalpMcaReportError
04 hal!HalpMceHandler
05 hal!HalpMceHandlerWithRendezvous
06 hal!HalHandleMcheck
07 nt!KxMcheckAbort
08 nt!KiMcheckAbort
09 intelppm


FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

===============================================================================
Common Platform Error Record @ fffffa8009ea1028
-------------------------------------------------------------------------------
Record Id     : 01cec294d64e2164
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/6/2013 13:41:04 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009ea10a8
Section       @ fffffa8009ea1180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000007

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009ea10f0
Section       @ fffffa8009ea1240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000007
CPU Id        : a9 06 03 00 00 08 10 07 - ff e3 ba 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8009ea1240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009ea1138
Section       @ fffffa8009ea12c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL2_DRD_ERR (Proc 7 Bank 5)

Se esta é uma Dell nova, entre em contato com o suporte para que eles possam substituir a CPU.

    
por 11.10.2013 / 06:27