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Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D:) and UEFI partition (usually E:) and reinstalls the required software. The Factory Reset option returns all of the notebook's software to the condition it was in at the time of purchase. All user changes or additions are removed.
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Eu acredito que você deve realizar uma recuperação do sistema . HP
System Recovery: This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software. System Recovery does not impact user created partitions. If there are two hard drives, System Recovery modifies only the drive with the operating system.