Um driver do sistema principal win32k.sys segfaulted em HmgLockEx() , resultando em uma falha Stop 0x3B SYSTEM_SERVICE_EXCEPTION . Isso geralmente é causado pela atualização de um driver sem atualizar para o service pack mais recente.
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Do seu despejo de memória, o WinDbg informa que você está usando o Windows 7 build 7600, o que significa que você está executando o Windows 7 sem service packs instalados.
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Atualize seu sistema para o service pack mais recente e atualize seu driver de vídeo.
A saída do WinDbg é a seguinte:
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [E:\sysdebug1515-53945-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*E:\sysdebug\debug-symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*E:\sysdebug\debug-symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Machine Name:
Kernel base = 0xfffff800'03a4e000 PsLoadedModuleList = 0xfffff800'03c8ae70
Debug session time: Thu Jan 15 12:55:46.185 2015 (UTC - 5:00)
System Uptime: 1 days 3:11:04.715
Loading Kernel Symbols
.
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
..............................................................
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Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960000f6483, fffff880078d6070, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
Followup: MachineOwner
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1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f6483, Address of the instruction which caused the bugcheck
Arg3: fffff880078d6070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!HmgLockEx+a3
fffff960'000f6483 0fb7430c movzx eax,word ptr [rbx+0Ch]
CONTEXT: fffff880078d6070 -- (.cxr 0xfffff880078d6070;r)
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa80064203b0
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff960000f6483 rsp=fffff880078d6a40 rbp=0000000000000000
r8=0000000000000001 r9=0000000000000000 r10=0000000000000000
r11=fffff880078d6aa8 r12=0000000003ce0200 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!HmgLockEx+0xa3:
fffff960'000f6483 0fb7430c movzx eax,word ptr [rbx+0Ch] ds:002b:00000000'0000000c=????
Last set context:
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa80064203b0
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff960000f6483 rsp=fffff880078d6a40 rbp=0000000000000000
r8=0000000000000001 r9=0000000000000000 r10=0000000000000000
r11=fffff880078d6aa8 r12=0000000003ce0200 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!HmgLockEx+0xa3:
fffff960'000f6483 0fb7430c movzx eax,word ptr [rbx+0Ch] ds:002b:00000000'0000000c=????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: dwm.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffff960002b2620 to fffff960000f6483
STACK_TEXT:
fffff880'078d6a40 fffff960'002b2620 : fffff900'c06026e0 00000000'00000001 00000000'10121300 fffff900'c0712cd0 : win32k!HmgLockEx+0xa3
fffff880'078d6ab0 fffff960'002b1b1e : fffff900'c06026e0 00000000'00000000 00001300'624d4653 00000000'0000001d : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880'078d6ae0 fffff960'002b2a23 : 00000000'00000000 00000000'10121300 fffff900'c06026e0 00000000'03ce0230 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
fffff880'078d6b20 fffff960'0020f197 : 00000000'00000000 fffff900'c00bf010 fffff900'c06026e0 00000000'00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880'078d6b60 fffff960'002306e8 : 00000000'00000001 00000000'00000001 fffff880'078d6ca0 00000000'00000000 : win32k!GreSfmCloseCompositorRef+0x10f
fffff880'078d6ba0 fffff800'03abcad3 : fffffa80'064203b0 00000000'03a7f930 000007fe'00000000 fffffa80'03dfa590 : win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880'078d6c20 000007fe'ff824efa : 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000'03a7f388 00000000'00000000 : 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000 : 0x000007fe'ff824efa
FOLLOWUP_IP:
win32k!HmgLockEx+a3
fffff960'000f6483 0fb7430c movzx eax,word ptr [rbx+0Ch]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!HmgLockEx+a3
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5130212e
IMAGE_VERSION: 6.1.7600.17266
STACK_COMMAND: .cxr 0xfffff880078d6070 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x3b_win32k!hmglockex+a3
FAILURE_ID_HASH: {8f81bb6a-de67-bc4d-99db-3f117a68551c}
Followup: MachineOwner
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