Algumas coisas para verificar (em ordem aleatória)
- No Windows Eventviewr (eventvwr.msc), verifique o log "Cisco AnyConnect VPN Client". Como parece haver um problema durante ou logo depois de "Ativar o adaptador VPN", eu começaria tentando encontrar uma entrada de log de eventos correspondente e, em seguida, verificar as subsequentes.
- Tente desinstalar e reinstalar o Anyconnect
- Existem outras ferramentas relacionadas à segurança instaladas (Norton, McAfee etc.)? Nesse caso, tente desinstalá-los ou desativá-los como um teste para ver se eles estão interferindo.
- Esta nota de solução de problemas da Cisco sugere:
In order to resolve this error, complete this procedure in order to manually set the AnyConnect VPN agent to Interactive:
Right-click My Computer > Manage > Services and Applications > Services > and select the Cisco AnyConnect VPN Agent.
Right-click Properties, then log on, and select Allow service to interact with the desktop.
This sets the registry Type value DWORD to 110 (default is 010) for the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnagent.
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When Routing and Remote Access Service (RRAS) is enabled on the Windows PC, AnyConnect fails with the The VPN client driver has encountered an error. error message. In order to resolve this issue, make sure that Routing and RRAS is disabled before starting AnyConnect. Refer to Cisco bug ID CSCsm54689 for more information.