Disco externo não acessível

Navegue suas respostas
0

Meu disco externo WD Elements conectado via cabo USB 3.0 não está acessível. Eu tentei com duas versões do Windows e com o kernel 4.6.0 do Ubuntu 16.04.

O disco estava funcionando há alguns dias. Então, durante um erro ao copiar dados, o disco foi desconectado. Depois disso, não funcionou mais. Não aparece como um dispositivo.

Fiz alguns diagnósticos com o Ubuntu:

  • desligou, esperou vários minutos e ligou novamente
  • usou todos os slots USB disponíveis
  • usou dois cabos diferentes, ambos trabalhando para outros dispositivos
  • mount não lista o dispositivo
  • sudo fdisk -l não lista o dispositivo
  • o programa de discos da GUI do Ubuntu não lista o dispositivo
  • lsblk não lista o dispositivo
  • sudo blkid não lista o dispositivo
  • lsusb não lista o dispositivo
  • usb-devices não lista o dispositivo
  • também tentou montar o dispositivo com SystemRescueCD

Eu também fiz isso (sem sucesso): sudo apt-get install mtp-tools mtpfs

a saída de sudo lshw 

*-usbhost:1
                product: xHCI Host Controller
                vendor: Linux 4.6.0-040600-generic xhci-hcd
                physical id: 1
                bus info: usb@2
                logical name: usb2
                version: 4.06
                capabilities: usb-3.00
                configuration: driver=hub slots=6 speed=5000Mbit/s
              *-usb
                   description: Mass storage device
                   product: Elements 10A8
                   vendor: Western Digital
                   physical id: 4
                   bus info: usb@2:4
                   logical name: scsi0
                   version: 10.42
                   serial: 5758353145343355414B3037
                   capabilities: usb-3.00 scsi emulated scsi-host
                   configuration: driver=usb-storage maxpower=896mA speed=5000Mbit/s
                 *-disk UNCLAIMED
                      description: SCSI Disk
                      physical id: 0.0.0
                      bus info: scsi@0:0.0.0

De /var/log/syslog 

Jul 25 16:48:24 my-pc kernel: [28431.161131] usb 2-4: new SuperSpeed USB device number 8 using xhci_hcd
Jul 25 16:48:24 my-pc kernel: [28431.177636] usb 2-4: New USB device found, idVendor=1058, idProduct=10a8
Jul 25 16:48:24 my-pc kernel: [28431.177649] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jul 25 16:48:24 my-pc kernel: [28431.177657] usb 2-4: Product: Elements 10A8
Jul 25 16:48:24 my-pc kernel: [28431.177664] usb 2-4: Manufacturer: Western Digital
Jul 25 16:48:24 my-pc kernel: [28431.177669] usb 2-4: SerialNumber: 57***4B3037
Jul 25 16:48:24 my-pc kernel: [28431.189531] usb-storage 2-4:1.0: USB Mass Storage device detected
Jul 25 16:48:24 my-pc kernel: [28431.189680] scsi host0: usb-storage 2-4:1.0
Jul 25 16:48:24 my-pc mtp-probe: checking bus 2, device 8: "/sys/devices/pci0000:00/0000:00:14.0/usb2/2-4"
Jul 25 16:48:24 my-pc mtp-probe: bus: 2, device: 8 was not an MTP device
Jul 25 16:48:25 my-pc kernel: [28432.190195] scsi 0:0:0:0: Direct-Access     WD       Elements 10A8    1042 PQ: 0 ANSI: 6
Jul 25 16:48:25 my-pc kernel: [28432.191584] sd 0:0:0:0: Attached scsi generic sg0 type 0
Jul 25 16:48:25 my-pc kernel: [28432.194768] sd 0:0:0:0: [sda] Spinning up disk...
Jul 25 16:48:36 my-pc dbus[844]: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service'
Jul 25 16:48:36 my-pc systemd[1]: Starting Hostname Service...
Jul 25 16:48:36 my-pc dbus[844]: [system] Successfully activated service 'org.freedesktop.hostname1'
Jul 25 16:48:36 my-pc systemd[1]: Started Hostname Service.
Jul 25 16:49:01 my-pc kernel: [28433.197394] ......
Jul 25 16:49:01 my-pc kernel: [28468.407136] usb 2-4: reset SuperSpeed USB device number 8 using xhci_hcd
Jul 25 16:49:06 my-pc kernel: [28473.427080] usb 2-4: device descriptor read/8, error -110
Jul 25 16:49:06 my-pc kernel: [28473.530957] usb 2-4: reset SuperSpeed USB device number 8 using xhci_hcd
Jul 25 16:49:11 my-pc kernel: [28478.551421] usb 2-4: device descriptor read/8, error -110
Jul 25 16:49:12 my-pc kernel: [28478.711675] usb 2-4: USB disconnect, device number 8
Jul 25 16:49:12 my-pc kernel: [28478.711682] ready
Jul 25 16:49:12 my-pc kernel: [28478.719239] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:49:12 my-pc kernel: [28478.719250] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:49:12 my-pc kernel: [28478.719274] sd 0:0:0:0: [sda] Write Protect is on
Jul 25 16:49:12 my-pc kernel: [28478.719282] sd 0:0:0:0: [sda] Mode Sense: 8e 40 c3 d0
Jul 25 16:49:12 my-pc kernel: [28478.719300] sd 0:0:0:0: [sda] No Caching mode page found
Jul 25 16:49:12 my-pc kernel: [28478.719307] sd 0:0:0:0: [sda] Assuming drive cache: write through
Jul 25 16:49:12 my-pc kernel: [28478.720016] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:49:12 my-pc kernel: [28478.720023] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:49:12 my-pc kernel: [28478.720104] sd 0:0:0:0: [sda] Write Protect is off
Jul 25 16:49:12 my-pc kernel: [28478.720111] sd 0:0:0:0: [sda] Mode Sense: 00 00 00 00
Jul 25 16:49:12 my-pc kernel: [28478.720133] sd 0:0:0:0: [sda] Attached SCSI disk
Jul 25 16:49:12 my-pc systemd-udevd[13675]: Process '/lib/udev/hdparm' failed with exit code 2.
Jul 25 16:49:12 my-pc systemd-udevd[13675]: inotify_add_watch(9, /dev/sda, 10) failed: No such file or directory

Também adicionei a seguinte linha a /lib/udev/rules.d/69-libmtp.rules : 

ATTR{idVendor}=="1058", ATTR{idProduct}=="10a8", SYMLINK+="libmtp-%k", MODE="660", GROUP="disk", ENV{ID_MTP_DEVICE}="1", ENV{ID_MEDIA_PLAYER}="1", TAG+="uaccess"

Com essa linha, uma entrada no navegador de arquivos nautilus para este disco está lá, mas ao clicar nela, mostra: 

Unable to access "Elements 10A8"
No MTP devices found

De /var/log/syslog (após adicionar a linha em 69-libmtp.rules ) 

Jul 25 16:34:07 my-pc kernel: [27573.854775] usb 1-4: new high-speed USB device number 16 using xhci_hcd
Jul 25 16:34:07 my-pc kernel: [27574.350270] usb 1-4: new high-speed USB device number 17 using xhci_hcd
Jul 25 16:34:07 my-pc kernel: [27574.535870] usb 1-4: New USB device found, idVendor=1058, idProduct=10a8
Jul 25 16:34:07 my-pc kernel: [27574.535883] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jul 25 16:34:07 my-pc kernel: [27574.535890] usb 1-4: Product: Elements 10A8
Jul 25 16:34:07 my-pc kernel: [27574.535896] usb 1-4: Manufacturer: Western Digital
Jul 25 16:34:07 my-pc kernel: [27574.535901] usb 1-4: SerialNumber: 57***4B3037
Jul 25 16:34:07 my-pc kernel: [27574.536926] usb-storage 1-4:1.0: USB Mass Storage device detected
Jul 25 16:34:07 my-pc kernel: [27574.537183] scsi host0: usb-storage 1-4:1.0
Jul 25 16:34:07 my-pc org.gtk.vfs.Daemon[1729]: ** (gvfsd:1801): WARNING **: dbus_mount_reply: Error from org.gtk.vfs.Mountable.mount(): No MTP devices found
Jul 25 16:34:07 my-pc gnome-session[1872]: Gtk-Message: GtkDialog mapped without a transient parent. This is discouraged.
Jul 25 16:34:08 my-pc kernel: [27574.674010] usb 1-4: USB disconnect, device number 17
Jul 25 16:34:08 my-pc kernel: [27575.002417] usb 1-4: new full-speed USB device number 18 using xhci_hcd
Jul 25 16:34:08 my-pc kernel: [27575.342331] usb 1-4: new high-speed USB device number 19 using xhci_hcd
Jul 25 16:34:08 my-pc kernel: [27575.528821] usb 1-4: New USB device found, idVendor=1058, idProduct=10a8
Jul 25 16:34:08 my-pc kernel: [27575.528833] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jul 25 16:34:08 my-pc kernel: [27575.528841] usb 1-4: Product: Elements 10A8
Jul 25 16:34:08 my-pc kernel: [27575.528847] usb 1-4: Manufacturer: Western Digital
Jul 25 16:34:08 my-pc kernel: [27575.528852] usb 1-4: SerialNumber: 57***4B3037
Jul 25 16:34:08 my-pc kernel: [27575.529755] usb-storage 1-4:1.0: USB Mass Storage device detected
Jul 25 16:34:08 my-pc kernel: [27575.530031] scsi host0: usb-storage 1-4:1.0
Jul 25 16:34:08 my-pc org.gtk.vfs.Daemon[1729]: ** (gvfsd:1801): WARNING **: dbus_mount_reply: Error from org.gtk.vfs.Mountable.mount(): No MTP devices found
Jul 25 16:34:08 my-pc gnome-session[1872]: Gtk-Message: GtkDialog mapped without a transient parent. This is discouraged.
Jul 25 16:34:09 my-pc kernel: [27576.531222] scsi 0:0:0:0: Direct-Access     WD       Elements 10A8    1042 PQ: 0 ANSI: 6
Jul 25 16:34:09 my-pc kernel: [27576.533070] sd 0:0:0:0: Attached scsi generic sg0 type 0
Jul 25 16:34:09 my-pc kernel: [27576.535648] sd 0:0:0:0: [sda] Spinning up disk...
Jul 25 16:34:32 my-pc org.gtk.vfs.Daemon[1729]: ** (gvfsd:1801): WARNING **: dbus_mount_reply: Error from org.gtk.vfs.Mountable.mount(): No MTP devices found
Jul 25 16:34:45 my-pc kernel: [27577.538470] .....
Jul 25 16:34:45 my-pc kernel: [27612.368955] usb 1-4: USB disconnect, device number 19
Jul 25 16:34:45 my-pc kernel: [27612.368982] ready
Jul 25 16:34:45 my-pc kernel: [27612.376377] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:34:45 my-pc kernel: [27612.376398] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:34:45 my-pc kernel: [27612.376442] sd 0:0:0:0: [sda] Write Protect is off
Jul 25 16:34:45 my-pc kernel: [27612.376455] sd 0:0:0:0: [sda] Mode Sense: 00 00 00 00
Jul 25 16:34:45 my-pc kernel: [27612.376938] sd 0:0:0:0: [sda] Asking for cache data failed
Jul 25 16:34:45 my-pc kernel: [27612.376951] sd 0:0:0:0: [sda] Assuming drive cache: write through
Jul 25 16:34:45 my-pc kernel: [27612.380000] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:34:45 my-pc kernel: [27612.380018] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:34:45 my-pc kernel: [27612.380097] sd 0:0:0:0: [sda] Attached SCSI disk
Jul 25 16:34:45 my-pc kernel: [27612.516074] usb 2-4: new SuperSpeed USB device number 5 using xhci_hcd
Jul 25 16:34:45 my-pc systemd-udevd[12892]: Process '/lib/udev/hdparm' failed with exit code 2.
Jul 25 16:34:45 my-pc systemd-udevd[12892]: inotify_add_watch(9, /dev/sda, 10) failed: No such file or directory
Jul 25 16:34:50 my-pc kernel: [27617.532205] usb 2-4: device descriptor read/8, error -110
Jul 25 16:34:51 my-pc kernel: [27617.636181] usb 2-4: new SuperSpeed USB device number 5 using xhci_hcd
Jul 25 16:34:56 my-pc kernel: [27622.652911] usb 2-4: device descriptor read/8, error -110

Existe algum software que restaure dados de uma unidade que não possa ser montada / encontrada? (DDrescue, Testdisk, photorec, ...)

Qualquer conselho é muito bem-vindo!

    
por Hobl 26.07.2016 / 11:01

1 resposta

0

Sinto muito por ouvir sobre a situação! Tente o seguinte:

  • Veja se ele é reconhecido no Gerenciador de dispositivos e Gerenciamento de disco .
  • Tente verificar se a unidade está visível com a ferramenta de diagnóstico do WD Data Lifeguard .

Além disso:

  • Veja se a unidade está visível no BIOS
  • Experimente a unidade em outros computadores
  • Verifique a vibração para ver se o disco está girando dentro do gabinete

Se os dados forem muito importantes, sua melhor chance seria entrar em contato com uma empresa de recuperação de dados para ter mais chances de recuperar seus dados, mas tenha em mente que os serviços deles podem ser caros.

O uso de ferramentas de recuperação de dados de terceiros pode ser eficaz, mas também é arriscado, pois pode corromper ainda mais seus dados, e qualquer tentativa de testar ou recuperar a unidade pode danificá-la ainda mais se houver problemas de hardware.

    
por 26.07.2016 / 11:28

Tags

Opera 38.0 - Desativar economizador de bateria Como descobrir qual componente de hardware causa uma falha de energia em uma máquina com Windows 7 (Erro de alimentação do kernel 41 (63))?