Assistência BSOD

0

O computador está travando muito recentemente, vários BSODs envolvidos. Tentar identificar o problema (via Validação de Driver) só levou a mais falhas. Acabei de instalar e tentei usar o programa de depuração recomendado em outro post que eu estava lendo, e ele está me dizendo que eu não tenho permissão para acessar o arquivo de despejo. Alguém sabe como contornar isso, então eu posso postar minhas informações de despejo e espero levar a algum tipo de solução?

Obrigado R

    
por Rob 15.06.2014 / 03:44

1 resposta

0

Você tem problema de hardware. 1 dump mostra que o cache L1 da sua CPU tem um problema:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b04c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6002000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000035000175, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  NS2.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_TEXT:  
nt!KeBugCheckEx
hal!HalBugCheckSystem
nt!WheaReportHwError
hal!HalpMcaReportError
hal!HalpMceHandler
hal!HalHandleMcheck
nt!KxMcheckAbort
nt!KiMcheckAbort
0x0



IMAGE_NAME:  AuthenticAMD

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

FAILURE_ID_HASH_STRING:  km:x64_0x124_authenticamd_processor_cache


2: kd> !errrec fffffa800b04c028
===============================================================================
Common Platform Error Record @ fffffa800b04c028
-------------------------------------------------------------------------------
Record Id     : 01cf8823d8a14be4
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/15/2014 2:57:27 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800b04c0a8
Section       @ fffffa800b04c180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100fa0
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800b04c0f0
Section       @ fffffa800b04c240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : a0 0f 10 00 00 08 06 02 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800b04c240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800b04c138
Section       @ fffffa800b04c2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_EVICT_ERR 

O segundo despejo mostra uma corrupção de memória:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa801c355010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002b8db07, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d070e0
GetUlongFromAddress: unable to read from fffff80002d07198
 fffffa801c355010 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!MiReleaseConfirmedPageFileSpace+87
fffff800'02b8db07 480fb328        btr     qword ptr [rax],rbp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  Setup.exe

STACK_TEXT:  
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiPageFault
nt!MiReleaseConfirmedPageFileSpace
nt! ?? ::FNODOBFM::'string'
nt!NtFreeVirtualMemory
nt!KiSystemServiceCopyEnd
0x0


IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0xA_nt!MiReleaseConfirmedPageFileSpace+87

FAILURE_ID_HASH_STRING:  km:x64_0xa_nt!mireleaseconfirmedpagefilespace+87

O terceiro despejo mostra problemas de NTFS:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000000c08a2
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x24

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

STACK_TEXT:  
nt!KeBugCheckEx
Ntfs!NtfsPagingFileIo
Ntfs! ?? ::FNODOBFM::'string'
fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted
fltmgr!FltpDispatch
nt!IoPageRead
nt!MiIssueHardFault
nt!MmAccessFault
nt!KiPageFault
0x0


IMAGE_NAME:  Ntfs.sys

FAILURE_ID_HASH_STRING:  km:x64_0x24_ntfs!ntfspagingfileio+155

start             end                 module name
fffff880'01222000 fffff880'013c5000   Ntfs       (pdb symbols)          d:\sym\dl\nt\ntfs.pdb\A3FA3C11632A4FC09223AB611D6EFF7F2\ntfs.pdb
    Loaded symbol image file: Ntfs.sys
    Mapped memory image file: d:\sym\dl\Nt\Ntfs.sysA5BC14F1a3000\Ntfs.sys
    Image path: \SystemRoot\System32\Drivers\Ntfs.sys
    Image name: Ntfs.sys
    Timestamp:        Tue Jul 14 01:20:47 2009

o 4º dump também mostra problemas de RAM:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa80062789a0
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  steamerrorrepo

STACK_TEXT:  
nt!KeBugCheckEx
nt! ?? ::FNODOBFM::'string'
nt!MiRemoveMappedView
nt!MiUnmapViewOfSection
nt!NtUnmapViewOfSection
nt!KiSystemServiceCopyEnd
0x0

Então você deve executar o memtest86 + para verificar a RAM, se estiver tudo bem, execute chkdsk /f para corrigir o sistema de arquivos NTFS questões.

    
por 16.06.2014 / 20:55