Estou usando o Windows 7. Meu explorador trava aproximadamente uma vez a cada hora com esses dados de erro:
Signature issue:
Problem Event Name: BEX
Application Name: explorer.exe
Application Version: 6.1.7601.17514
Time stamp of the application: 4ce796f3
The fault module name: StackHash_0a9e
Fault module version: 0.0.0.0
Time stamp of the fault module: 00000000
Shift deviation: 05d9f930
Exception code: c0000005
Deviation data: 00,000,008
OS Version: 6.1.7601.2.1.0.256.1
Area ID: 1037
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
O que posso fazer para investigar o que causa essa falha?