Eu tive um problema semelhante. No meu caso, estava relacionado ao software de leitura de impressões digitais que se conecta ao Windows Explorer. Quando desinstalei o HP Protect Tools, o desempenho do MS SQL SMS melhorou drasticamente. Depois de trabalhar com o pessoal de suporte da HP (ao longo de alguns meses), eles me deram essa solução:
For 32-bit OS: Unzip the customization per file and replace at the folder path:
“%ProgramFiles%\Hewlett-Packard\HP ProtectTools Security Manager\Bin\Coruscant”,
For 64-bit OS: Unzip the customization per file and replace at the folder path:
“%ProgramFiles(x86)%\Hewlett-Packard\HP ProtectTools Security Manager\Bin\Coruscant”.
Log-off and log-on back and verify the issue is fixed
Aqui está o arquivo XML que foi fornecido (deve ser chamado de "customization_per.xml"):
<?xml version="1.0" encoding="UTF-8"?>
<options>
<processes>
<process name="googletalk.exe">
<classes>
<class name="Google Talk - Google Xmpp Client GUI Window" type="runtimer"/>
</classes>
</process>
<process name="msnmsgr.exe">
<classes>
<class name="DirectUIHWND" type="runtimer"/>
<class name="MSBLWindowClass" type="runtimer"/>
</classes>
</process>
<process name="yahoomessenger.exe">
<classes>
<class name="YahooBuddyMain" type="runtimer"/>
</classes>
</process>
<process name="msaccess.exe">
<classes>
<class name="OGrid" type="nochildren"/>
</classes>
</process>
<process name="msnmsgr.exe">
<classes>
<class name="MSBLWindowClass" type="forceload"/>
</classes>
</process>
<process name="onenote.exe" type="skip" />
<process name="corelcalc.exe" type="skip" />
<process name="corellauncher.exe" type="skip" />
<process name="corellaunchit.exe" type="skip" />
<process name="corelshow.exe" type="skip" />
<process name="corelwrite.exe" type="skip" />
<process name="aim.exe">
<classes>
<class name="__oxFrame.class__" type="runtimer"/>
<class name="__oxFrame.class__" type="forceload"/>
</classes>
</process>
<process name="roxio burn.exe" type="skip"/>
<process name="roxioburnreader.exe" type="skip"/>
<process>
<classes>
<class name="SharedSigninDialogClass" type="forceload" />
</classes>
</process>
<process name="ssms.exe" type="skip"/>
</processes>
</options>
Espero que ajude.
Atenciosamente, Stephen