erros SSD no NetApp E-Series 5424

Question

Estamos tendo alguns problemas estranhos com nosso armazenamento (netapp e-series 5425) e um monte de SSDs.

Tecnicamente eles funcionam bem, podemos fazer todas as operações nele, o que quer que seja executado nele corre bem, mas continuamos recebendo essas mensagens no log (para todas as unidades):

Date/Time: 11/11/18 5:59:38 AM
Sequence number: 2043
Event type: 100A
Event category: Error
Priority: Informational
Event needs attention: false
Event send alert: false
Event visibility: true
Description: Drive returned CHECK CONDITION
Event specific codes: 1/1c/0
Component type: Drive
Component location: Tray 99, Slot 15
Logged by: Controller in slot A

Raw data:
4d 45 4c 48 03 00 00 00 fb 07 00 00 00 00 00 00 
0a 10 11 20 2a a9 e7 5b 0e 00 01 00 0a 01 00 00 
00 00 00 00 01 00 00 00 22 00 00 00 22 00 00 00 
01 00 00 00 63 00 00 00 0f 00 00 00 01 00 00 00 
0a 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
01 00 00 00 01 00 00 04 58 00 00 00 14 00 0d 01 
70 00 01 00 00 00 00 18 00 00 00 00 1c 00 00 00 
00 00 c9 1c 20 00 0e 81 cc dd bb 37 00 0a 00 00 
00 00 00 20 00 00 00 00 00 00 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 03 00 0e 81 00 00 00 00 
10 00 43 87 50 01 e8 20 02 6c 8e 48 00 00 00 00 
00 00 00 00 

Nós tentamos "decodificá-los" usando a documentação fornecida aqui link mas o formato da mensagem parece ser diferente, então não tivemos muita sorte.

O firmware que temos em execução é:

  FIRMWARE INVENTORY                                          
   SANtricity®                                                
      AMW Version:              11.20.0G00.0020                
      Report Date:              Mon Nov 12 23:37:57 EET 2018  

   Storage Array                                              
      Storage Array Name:       fsan01                        
      Current Package Version:  08.20.05.00                    
      Current NVSRAM Version:   N5468-820834-DB1              
      Staged Package Version:   None                          
      Staged NVSRAM Version:    None                          

   Controllers                                                
      Location:                 Tray 99, Slot A                
      Current Package Version:  08.20.05.00                    
      Current NVSRAM Version:   N5468-820834-DB1              
      Board ID:                 5468                          
      Sub-Model ID:             179                            

      Location:                 Tray 99, Slot B                
      Current Package Version:  08.20.05.00                    
      Current NVSRAM Version:   N5468-820834-DB1              
      Board ID:                 5468                          
      Sub-Model ID:             179                            

   Power Supplies                                              
      Location:                 Tray 99 Left                  
      Firmware Version:         02.47                          

      Location:                 Tray 99 Right                  
      Firmware Version:         02.47                          

Todas as unidades abaixo dele são:

   Drive      
      Tray, Drawer, Slot:     Manufacturer:     Product ID:          Drive Type:                    Capacity:      Drive firmware version:     FPGA Version: (SSD only)
      Tray 99, Slot 1         Pliant            LB806MC              Serial Attached SCSI (SAS)     739.712 GB     MS07                        Not Available              

Estamos perdidos em relação ao que esses DDEs significam e atualmente não temos contrato com a NetApp para suporte.

Alguém poderia lançar alguma luz?