Eu uso um runbook, baseado neste antigo artigo do TechNet para o SQL Server 2000 da Microsoft .
Contents of a Run Book
A run book should contain all of the information you and your staff need to perform day-to-day operations and to respond to emergency situations. This information should include the following:
Resource information about the data center and its hardware and software
Process information, including step-by-step procedures for operational and emergency processes
The run book should contain all necessary information to enable a staff member to perform any process, from performing a backup to failing over to a remote site.