Minha atualização do Windows está constantemente falhando com o seguinte erro:
There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:
Depois que 'isso pode ajudar', há apenas espaço em branco e o botão Repetir. Pressionar a repetição apenas faz uma pequena animação e o erro volta novamente.
OlhandoparaaatualizaçãodoWindows,vejoqueopacoteKB3119142falhou(emboratenhasidoinstaladováriasvezescomsucesso).Euvinainternetqueestaatualizaçãocausaproblemaseeutenteiassugestõessobrecomocorrigi-lo(indoparaProgramaseRecursoserepararainstalação).Masaindaassimnãoajudou.
Eutenteitodasassoluçõespossíveisqueencontreinainternet:
- Executandosfc/scannow
- ExecuçãodaferramentaMicrosoftWindowsUpdateDiagnostic.diagcab
- ExecutandooMicrosoftResetWUEng.cmd
- Experimentandováriassoluçõeson-linecomváriasreinicializaçõesdeserviços,excluindoalgunsarquivosetc.
Nadaajudou.AquiestáotrechodaúltimatentativanoWindowsUpdate.log(geradoviaPowershell):
2016.02.0822:08:38.143878089048928ComApi*START*InitSearchClientId=NULL2016.02.0822:08:38.143881989048928ComApi*START*SearchClientId=NULL2016.02.0822:08:38.14768591041760Agent*START*QueueingFindingupdates[CallerId=<<PROCESS>>:DllHost.exeId=5]2016.02.0822:08:38.14769371041760AgentAddedservice00000000-0000-0000-0000-000000000000tosequentialscanlist2016.02.0822:08:38.147922289048928ComApiSearchClientId=NULL2016.02.0822:08:38.44850331045996ProtocolTalkerPTInfo:syncingwithserverusingnormalquery2016.02.0822:08:39.61228261045996ProtocolTalkerSyncUpdatesroundtrips:222016.02.0822:08:39.61596271045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B52016.02.0822:08:39.61596361045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61602451045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C18}2016.02.0822:08:39.61607051045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_092016.02.0822:08:39.61607081045996DriverStatus:0x180000a,ProblemNumber:000000002016.02.0822:08:39.61607831045996DriverDrvUtil:{PCI\VEN_8086&DEV_0100}2016.02.0822:08:39.61610951045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_052016.02.0822:08:39.61610951045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61613141045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C2D}2016.02.0822:08:39.61617221045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_052016.02.0822:08:39.61617221045996DriverStatus:0x180000a,ProblemNumber:000000002016.02.0822:08:39.61618421045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C26}2016.02.0822:08:39.61620981045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_092016.02.0822:08:39.61621011045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61623711045996DriverDrvUtil:{PCI\VEN_8086&DEV_0101}2016.02.0822:08:39.61625451045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C44&SUBSYS_844D1043&REV_052016.02.0822:08:39.61625481045996DriverStatus:0x180000a,ProblemNumber:000000002016.02.0822:08:39.61628991045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C44}2016.02.0822:08:39.61629651045996DriverMatcheddrivertodeviceACPI\VEN_INT&DEV_3F0D2016.02.0822:08:39.61629651045996DriverStatus:0x41802000,ProblemNumber:000000002016.02.0822:08:39.61634031045996DriverDrvUtil:{ACPI\INT3F0D}2016.02.0822:08:39.61635421045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_052016.02.0822:08:39.61635451045996DriverStatus:0x1802000,ProblemNumber:000000002016.02.0822:08:39.61639351045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C22}2016.02.0822:08:39.61642471045996DriverMatcheddrivertodeviceUSB\VID_0B05&PID_179C&REV_00012016.02.0822:08:39.61642501045996DriverStatus:00000000,ProblemNumber:000000002016.02.0822:08:39.61645471045996DriverDrvUtil:{usb\vid_0b05&pid_179c}2016.02.0822:08:39.61646251045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C1C&SUBSYS_844D1043&REV_B52016.02.0822:08:39.61646281045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61650761045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C1C}2016.02.0822:08:39.61653011045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C1E&SUBSYS_844D1043&REV_B52016.02.0822:08:39.61653041045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61656041045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C1E}2016.02.0822:08:39.61657031045996DriverMatcheddrivertodevicePCI\VEN_8086&DEV_1C10&SUBSYS_844D1043&REV_B52016.02.0822:08:39.61657061045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61661291045996DriverDrvUtil:{PCI\VEN_8086&DEV_1C10}2016.02.0822:08:39.61664081045996DriverMatcheddrivertodevicePCI\VEN_10DE&DEV_13C2&SUBSYS_13C210DE&REV_A12016.02.0822:08:39.61664081045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61666611045996DriverDrvUtil:{PCI\VEN_10DE&DEV_13C2}2016.02.0822:08:39.61667511045996DriverMatcheddrivertodevicePCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_062016.02.0822:08:39.61667541045996DriverStatus:0x180200a,ProblemNumber:000000002016.02.0822:08:39.61671831045996DriverDrvUtil:{PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06}2016.02.0822:08:39.61673601045996DriverDrvUtil:{usbprint\hewlett-packardhp_la5a02}2016.02.0822:08:41.15689191045996ProtocolTalkerServiceId={9482F4B4-E343-43B6-B170-9A65BC822C77},ServerURL=https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx2016.02.0822:08:41.15689341045996ProtocolTalkerOKtoreuseexistingconfiguration2016.02.0822:08:41.15689581045996ProtocolTalkerExistingcookieisvalid,justuseit2016.02.0822:08:41.66730711045996AgentAddedupdateB176D5A0-9EFC-404F-BEE7-BCD6CAE6226B.200tosearchresult2016.02.0822:08:41.66731131045996AgentAddedupdate4A2305D9-E940-48E6-9CE4-D11964F7DC2F.200tosearchresult2016.02.0822:08:41.66731431045996AgentAddedupdate9388C4AD-970E-4D1E-BDF6-20C206192BB1.200tosearchresult2016.02.0822:08:41.66731731045996AgentAddedupdateB69DEC14-F236-48A1-AA30-30A5293A54CB.200tosearchresult2016.02.0822:08:41.66732031045996AgentAddedupdateDD696945-7B9D-41D4-A8DC-7589DC414CC6.200tosearchresult2016.02.0822:08:41.66732361045996AgentAddedupdate26CCDB78-D852-4EDD-91CF-76956D5EEE63.200tosearchresult2016.02.0822:08:41.66732631045996AgentAddedupdate83F87564-25D9-4044-9A89-781714992321.200tosearchresult2016.02.0822:08:41.66732901045996AgentAddedupdate077DA652-E8B5-4E59-BBB4-79AE56991BF0.200tosearchresult2016.02.0822:08:41.66734071045996AgentAddedupdateE80BB0B5-277A-4208-9296-7F16488E409B.200tosearchresult2016.02.0822:08:41.66734371045996AgentAddedupdateAF090FC3-1779-4EC8-8C63-8A84C0B3E5FB.200tosearchresult2016.02.0822:08:41.66734671045996AgentAddedupdateF8E06312-3A36-4868-8CE5-A6BEFF34A294.200tosearchresult2016.02.0822:08:41.66734941045996AgentAddedupdate2B11F691-8DB6-4985-9B7C-C0481E7556E3.200tosearchresult2016.02.0822:08:41.66735271045996AgentAddedupdateEDE0C184-119B-442F-A6F7-6B014FD64727.200tosearchresult2016.02.0822:08:41.66735581045996AgentAddedupdate19978BC2-2F56-48D0-92A9-C5CA7B04F121.201tosearchresult2016.02.0822:08:41.66735851045996AgentAddedupdateC38BEDE9-86AD-4337-81A4-16E6914980DB.208tosearchresult2016.02.0822:08:41.66759291045996AgentFound15updatesand21categoriesinsearch;evaluatedappl.rulesof757outof1240deployedentities2016.02.0822:08:41.67951721045996Agent*END*FindingupdatesCallerId=DeviceDriverRetrievalClientId=32016.02.0822:08:41.69004311041764ComApi*RESUMED*SearchClientId=DeviceDriverRetrievalClient2016.02.0822:08:41.69185841048992Agent*END*QueueingFindingupdates[CallerId=<<PROCESS>>:DllHost.exeId=5]2016.02.0822:08:41.69289351048992Agent*START*FindingupdatesCallerId=<<PROCESS>>:DllHost.exeId=52016.02.0822:08:41.69289441048992AgentOnline=Yes;Ignoredownloadpriority=No2016.02.0822:08:41.69289501048992AgentCriteria=(IsInstalled=0andIsHidden=0)""
2016.02.08 22:08:41.6928983 104 8992 Agent ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
2016.02.08 22:08:41.6928986 104 8992 Agent Search Scope = {Machine}
2016.02.08 22:08:41.6929010 104 8992 Agent Caller SID for Applicability: S-1-5-18
2016.02.08 22:08:41.6929019 104 8992 Agent RegisterService is set
2016.02.08 22:08:41.6943437 104 8992 Misc Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: 7971f918-a847-4430-9279-4a52d1efe18d""
2016.02.08 22:08:41.6974711 104 1764 ComApi Updates found = 15
2016.02.08 22:08:41.6974717 104 1764 ComApi * END * Search ClientId = Device Driver Retrieval Client
2016.02.08 22:08:41.6978389 104 1548 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2016.02.08 22:08:41.6994860 104 8992 Misc Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx""
2016.02.08 22:08:42.0066264 104 8992 ProtocolTalker ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2016.02.08 22:08:42.0066345 104 8992 ProtocolTalker OK to reuse existing configuration
2016.02.08 22:08:42.0066369 104 8992 ProtocolTalker Existing cookie is valid, just use it
2016.02.08 22:08:42.9943524 104 8992 WebServices Auto proxy settings for this web service call.
2016.02.08 22:08:49.8519573 104 8992 ProtocolTalker PTInfo: syncing with server using normal query
2016.02.08 22:08:51.0387275 104 8992 ProtocolTalker SyncUpdates round trips: 2
2016.02.08 22:08:51.0472755 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B5
2016.02.08 22:08:51.0472761 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0473455 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C18}
2016.02.08 22:08:51.0473899 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_09
2016.02.08 22:08:51.0473902 104 8992 Driver Status: 0x180000a, ProblemNumber: 00000000
2016.02.08 22:08:51.0473977 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_0100}
2016.02.08 22:08:51.0474277 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05
2016.02.08 22:08:51.0474280 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0474494 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C2D}
2016.02.08 22:08:51.0474890 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05
2016.02.08 22:08:51.0474890 104 8992 Driver Status: 0x180000a, ProblemNumber: 00000000
2016.02.08 22:08:51.0475007 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C26}
2016.02.08 22:08:51.0475256 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_09
2016.02.08 22:08:51.0475256 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0475520 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_0101}
2016.02.08 22:08:51.0475688 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C44&SUBSYS_844D1043&REV_05
2016.02.08 22:08:51.0475691 104 8992 Driver Status: 0x180000a, ProblemNumber: 00000000
2016.02.08 22:08:51.0476033 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C44}
2016.02.08 22:08:51.0476097 104 8992 Driver Matched driver to device ACPI\VEN_INT&DEV_3F0D
2016.02.08 22:08:51.0476100 104 8992 Driver Status: 0x41802000, ProblemNumber: 00000000
2016.02.08 22:08:51.0476526 104 8992 Driver DrvUtil: {ACPI\INT3F0D}
2016.02.08 22:08:51.0476658 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05
2016.02.08 22:08:51.0476661 104 8992 Driver Status: 0x1802000, ProblemNumber: 00000000
2016.02.08 22:08:51.0477039 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C22}
2016.02.08 22:08:51.0477342 104 8992 Driver Matched driver to device USB\VID_0B05&PID_179C&REV_0001
2016.02.08 22:08:51.0477345 104 8992 Driver Status: 00000000, ProblemNumber: 00000000
2016.02.08 22:08:51.0477634 104 8992 Driver DrvUtil: {usb\vid_0b05&pid_179c}
2016.02.08 22:08:51.0477709 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C1C&SUBSYS_844D1043&REV_B5
2016.02.08 22:08:51.0477712 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0478147 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C1C}
2016.02.08 22:08:51.0478366 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C1E&SUBSYS_844D1043&REV_B5
2016.02.08 22:08:51.0478366 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0478657 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C1E}
2016.02.08 22:08:51.0478756 104 8992 Driver Matched driver to device PCI\VEN_8086&DEV_1C10&SUBSYS_844D1043&REV_B5
2016.02.08 22:08:51.0478759 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0479171 104 8992 Driver DrvUtil: {PCI\VEN_8086&DEV_1C10}
2016.02.08 22:08:51.0479498 104 8992 Driver Matched driver to device PCI\VEN_10DE&DEV_13C2&SUBSYS_13C210DE&REV_A1
2016.02.08 22:08:51.0479501 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0479921 104 8992 Driver DrvUtil: {PCI\VEN_10DE&DEV_13C2}
2016.02.08 22:08:51.0480020 104 8992 Driver Matched driver to device PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06
2016.02.08 22:08:51.0480020 104 8992 Driver Status: 0x180200a, ProblemNumber: 00000000
2016.02.08 22:08:51.0480698 104 8992 Driver DrvUtil: {PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06}
2016.02.08 22:08:51.0480867 104 8992 Driver DrvUtil: {usbprint\hewlett-packardhp_la5a02}
2016.02.08 22:08:52.6314830 104 8992 ProtocolTalker ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2016.02.08 22:08:52.6314848 104 8992 ProtocolTalker OK to reuse existing configuration
2016.02.08 22:08:52.6314878 104 8992 ProtocolTalker Existing cookie is valid, just use it
2016.02.08 22:08:52.8183480 104 8992 Agent Update 5AF4FF91-E9A7-45B3-841F-AE886BB3C658.201 is pruned out due to potential supersedence
2016.02.08 22:08:52.8183543 104 8992 Agent Added update B176D5A0-9EFC-404F-BEE7-BCD6CAE6226B.200 to search result
2016.02.08 22:08:52.8183558 104 8992 Agent Update 81E92824-528F-4583-B074-406D9ED8701B.200 is pruned out due to potential supersedence
2016.02.08 22:08:52.8183585 104 8992 Agent Added update 4A2305D9-E940-48E6-9CE4-D11964F7DC2F.200 to search result
2016.02.08 22:08:52.8183612 104 8992 Agent Added update 9388C4AD-970E-4D1E-BDF6-20C206192BB1.200 to search result
2016.02.08 22:08:52.8183639 104 8992 Agent Added update B69DEC14-F236-48A1-AA30-30A5293A54CB.200 to search result
2016.02.08 22:08:52.8183663 104 8992 Agent Added update DD696945-7B9D-41D4-A8DC-7589DC414CC6.200 to search result
2016.02.08 22:08:52.8183685 104 8992 Agent Added update 26CCDB78-D852-4EDD-91CF-76956D5EEE63.200 to search result
2016.02.08 22:08:52.8183712 104 8992 Agent Added update 83F87564-25D9-4044-9A89-781714992321.200 to search result
2016.02.08 22:08:52.8183736 104 8992 Agent Added update 077DA652-E8B5-4E59-BBB4-79AE56991BF0.200 to search result
2016.02.08 22:08:52.8183817 104 8992 Agent Added update E80BB0B5-277A-4208-9296-7F16488E409B.200 to search result
2016.02.08 22:08:52.8183844 104 8992 Agent Added update AF090FC3-1779-4EC8-8C63-8A84C0B3E5FB.200 to search result
2016.02.08 22:08:52.8183868 104 8992 Agent Added update F8E06312-3A36-4868-8CE5-A6BEFF34A294.200 to search result
2016.02.08 22:08:52.8183889 104 8992 Agent Added update 2B11F691-8DB6-4985-9B7C-C0481E7556E3.200 to search result
2016.02.08 22:08:52.8183904 104 8992 Agent Update 95B42BE3-50BA-4AD2-908B-AF3F10304827.201 is pruned out due to potential supersedence
2016.02.08 22:08:52.8183928 104 8992 Agent Added update EDE0C184-119B-442F-A6F7-6B014FD64727.200 to search result
2016.02.08 22:08:52.8183952 104 8992 Agent Added update 547D2F41-089B-448F-9265-79579EC92F80.200 to search result
2016.02.08 22:08:52.8183997 104 8992 Agent Added update 077DB01E-86F1-445A-BEF8-4B5DE97C899E.204 to search result
2016.02.08 22:08:52.8184021 104 8992 Agent Added update 19978BC2-2F56-48D0-92A9-C5CA7B04F121.201 to search result
2016.02.08 22:08:52.8184066 104 8992 Agent Added update C38BEDE9-86AD-4337-81A4-16E6914980DB.208 to search result
2016.02.08 22:08:52.8184075 104 8992 Agent Found 17 updates and 89 categories in search; evaluated appl. rules of 1442 out of 2019 deployed entities
2016.02.08 22:08:52.8287437 104 8992 Agent * END * Finding updates CallerId = <<PROCESS>>: DllHost.exe Id = 5
2016.02.08 22:08:52.8385699 8904 8924 ComApi *RESUMED* Search ClientId = NULL
2016.02.08 22:08:52.8452030 8904 8924 ComApi Updates found = 17
2016.02.08 22:08:52.8452036 8904 8924 ComApi * END * Search ClientId = NULL
2016.02.08 22:08:52.8473686 8904 8928 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2016.02.08 22:09:35.1743632 104 3556 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
No log, eu diria que há algumas atualizações a serem instaladas. Mas nenhuma informação porque está falhando. Os logs de eventos são todos normais, não há erros ou avisos de qualquer tipo.