Explorer.exe falha e reinicia, módulo de falha Comctl32.dll

2

Eu mudei a mainboard, CPU e SSD. Reinstale o Windows 8.1 original a partir de USB e DVD muitas vezes. Tenho placa gráfica externa (Gigabyte GTX650 OC) que testei em outro sistema, também testei apenas em placa gráfica integrada e com outra placa gráfica (MSI N210). RAMs testadas com memtest + mas ainda tenho o seguinte erro. O que pode causar esse erro? Eu tenho dois drives externos USB 3.0 conectados e um WiFi USB. Eu também tenho o antivírus Eset Nod32, o backup Cobian instalado.

Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: Comctl32.dll, version: 6.10.9600.17415, time stamp: 0x5450590a
Exception code: 0xc0000005
Fault offset: 0x0000000000007956
Faulting process ID: 0xeb8
Faulting application start time: 0x01d0b72e28643b26
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\WinSxS\
amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb
\Comctl32.dll
Report ID: 5311119e-2326-11e5-8258-bc3a290d6513
Faulting package full name: 
Faulting package-relative application ID: 

Aqui está um arquivo de despejo criado após o acidente do explorer.exe: link

O Visual Studio fornece o seguinte resumo de dump:

Dump Summary
------------
Dump File:  explorer.exe.3768.dmp : C:\explorer.exe.3768.dmp
Last Write Time:    5.7.2015 17:58:52
Process Name:   explorer.exe : C:\Windows\explorer.exe
Process Architecture:   x64
Exception Code: 0xC0000005
Exception Information:  The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information:   Present

System Information
------------------
OS Version: 6.3.9600
CLR Version(s): 

Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
explorer.exe    C:\Windows\explorer.exe 6.3.9600.17415
ntdll.dll   C:\Windows\System32\ntdll.dll   6.3.9600.17415
kernel32.dll    C:\Windows\System32\kernel32.dll    6.3.9600.17415
KERNELBASE.dll  C:\Windows\System32\KERNELBASE.dll  6.3.9600.17415
apphelp.dll C:\Windows\System32\apphelp.dll 6.3.9600.17415
msvcrt.dll  C:\Windows\System32\msvcrt.dll  7.0.9600.17415
oleaut32.dll    C:\Windows\System32\oleaut32.dll    6.3.9600.17415
combase.dll C:\Windows\System32\combase.dll 6.3.9600.17415
powrprof.dll    C:\Windows\System32\powrprof.dll    6.3.9600.17415
advapi32.dll    C:\Windows\System32\advapi32.dll    6.3.9600.17415
user32.dll  C:\Windows\System32\user32.dll  6.3.9600.17415
gdi32.dll   C:\Windows\System32\gdi32.dll   6.3.9600.17415
SHCore.dll  C:\Windows\System32\SHCore.dll  6.3.9600.17415
shlwapi.dll C:\Windows\System32\shlwapi.dll 6.3.9600.17415
shell32.dll C:\Windows\System32\shell32.dll 6.3.9600.17415
uxtheme.dll C:\Windows\System32\uxtheme.dll 6.3.9600.17415
dwmapi.dll  C:\Windows\System32\dwmapi.dll  6.3.9600.17415
twinapi.dll C:\Windows\System32\twinapi.dll 6.3.9600.17415
d3d11.dll   C:\Windows\System32\d3d11.dll   6.3.9600.17415
dcomp.dll   C:\Windows\System32\dcomp.dll   6.3.9600.17415
sspicli.dll C:\Windows\System32\sspicli.dll 6.3.9600.17415
sechost.dll C:\Windows\System32\sechost.dll 6.3.9600.17415
userenv.dll C:\Windows\System32\userenv.dll 6.3.9600.17415
propsys.dll C:\Windows\System32\propsys.dll 7.0.9600.17415
rpcrt4.dll  C:\Windows\System32\rpcrt4.dll  6.3.9600.17415
slc.dll C:\Windows\System32\slc.dll 6.3.9600.17031
profapi.dll C:\Windows\System32\profapi.dll 6.3.9600.17415
dxgi.dll    C:\Windows\System32\dxgi.dll    6.3.9600.17415
sppc.dll    C:\Windows\System32\sppc.dll    6.3.9600.17031
imm32.dll   C:\Windows\System32\imm32.dll   6.3.9600.17415
msctf.dll   C:\Windows\System32\msctf.dll   6.3.9600.17415
kernel.appcore.dll  C:\Windows\System32\kernel.appcore.dll  6.3.9600.17415
CRYPTBASE.dll   C:\Windows\System32\CRYPTBASE.dll   6.3.9600.17415
bcryptPrimitives.dll    C:\Windows\System32\bcryptPrimitives.dll    6.3.9600.17415
ole32.dll   C:\Windows\System32\ole32.dll   6.3.9600.17415
clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10530.17415
winsta.dll  C:\Windows\System32\winsta.dll  6.3.9600.17415
Bcp47Langs.dll  C:\Windows\System32\Bcp47Langs.dll  6.3.9600.17415
IDStore.dll C:\Windows\System32\IDStore.dll 6.3.9600.17415
samlib.dll  C:\Windows\System32\samlib.dll  6.3.9600.17415
SETTINGSYNCPOLICY.dll   C:\Windows\System32\SETTINGSYNCPOLICY.dll   6.3.9600.17415
dui70.dll   C:\Windows\System32\dui70.dll   6.3.9600.17415
comctl32.dll    C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb\comctl32.dll    6.10.9600.17415
duser.dll   C:\Windows\System32\duser.dll   6.3.9600.17415
SndVolSSO.DLL   C:\Windows\System32\SndVolSSO.DLL   6.3.9600.17415
hid.dll C:\Windows\System32\hid.dll 6.3.9600.17415
MMDevAPI.dll    C:\Windows\System32\MMDevAPI.dll    6.3.9600.17415
devobj.dll  C:\Windows\System32\devobj.dll  6.3.9600.17415
cfgmgr32.dll    C:\Windows\System32\cfgmgr32.dll    6.3.9600.17415
oleacc.dll  C:\Windows\System32\oleacc.dll  7.2.9600.17415
D3D10Warp.dll   C:\Windows\System32\D3D10Warp.dll   6.3.9600.17415
twinui.dll  C:\Windows\System32\twinui.dll  6.3.9600.17415
twinapi.appcore.dll C:\Windows\System32\twinapi.appcore.dll 6.3.9600.17415
xmllite.dll C:\Windows\System32\xmllite.dll 6.3.9600.17415
Windows.UI.Immersive.dll    C:\Windows\System32\Windows.UI.Immersive.dll    6.3.9600.17415
ntmarta.dll C:\Windows\System32\ntmarta.dll 6.3.9600.17415
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.3.9600.17415
rsaenh.dll  C:\Windows\System32\rsaenh.dll  6.3.9600.17415
bcrypt.dll  C:\Windows\System32\bcrypt.dll  6.3.9600.17415
actxprxy.dll    C:\Windows\System32\actxprxy.dll    6.3.9600.17416
windowscodecs.dll   C:\Windows\System32\windowscodecs.dll   6.3.9600.17415
explorerframe.dll   C:\Windows\System32\explorerframe.dll   6.3.9600.17415
windows.immersiveshell.serviceprovider.dll  C:\Windows\System32\windows.immersiveshell.serviceprovider.dll  6.3.9600.17415
wldp.dll    C:\Windows\System32\wldp.dll    6.3.9600.17415
wtsapi32.dll    C:\Windows\System32\wtsapi32.dll    6.3.9600.17415
PhotoMetadataHandler.dll    C:\Windows\System32\PhotoMetadataHandler.dll    6.3.9600.17415
twinui.appcore.dll  C:\Windows\System32\twinui.appcore.dll  6.3.9600.17415
wpncore.dll C:\Windows\System32\wpncore.dll 6.3.9600.17415
DWrite.dll  C:\Windows\System32\DWrite.dll  6.3.9600.17415
UIAnimation.dll C:\Windows\System32\UIAnimation.dll 6.3.9600.17415
nvwgf2umx.dll   C:\Windows\System32\nvwgf2umx.dll   10.18.13.5330
version.dll C:\Windows\System32\version.dll 6.3.9600.17415
psapi.dll   C:\Windows\System32\psapi.dll   6.3.9600.17415
wlidprov.dll    C:\Windows\System32\wlidprov.dll    6.3.9600.17415
samcli.dll  C:\Windows\System32\samcli.dll  6.3.9600.17415
netutils.dll    C:\Windows\System32\netutils.dll    6.3.9600.17415
thumbcache.dll  C:\Windows\System32\thumbcache.dll  6.3.9600.17415
linkinfo.dll    C:\Windows\System32\linkinfo.dll    6.3.9600.17415
urlmon.dll  C:\Windows\System32\urlmon.dll  11.0.9600.17416
iertutil.dll    C:\Windows\System32\iertutil.dll    11.0.9600.17416
wininet.dll C:\Windows\System32\wininet.dll 11.0.9600.17416
secur32.dll C:\Windows\System32\secur32.dll 6.3.9600.17415
InputSwitch.dll C:\Windows\System32\InputSwitch.dll 6.3.9600.17415
Windows.Networking.Connectivity.dll C:\Windows\System32\Windows.Networking.Connectivity.dll 6.3.9600.17415
lockscreencn.dll    C:\Windows\System32\lockscreencn.dll    6.3.9600.17230
d2d1.dll    C:\Windows\System32\d2d1.dll    6.3.9600.17415
UIAutomationCore.DLL    C:\Windows\System32\UIAutomationCore.DLL    7.2.9600.17415
stobject.dll    C:\Windows\System32\stobject.dll    6.3.9600.17415
batmeter.dll    C:\Windows\System32\batmeter.dll    6.3.9600.17415
sxs.dll C:\Windows\System32\sxs.dll 6.3.9600.17415
es.dll  C:\Windows\System32\es.dll  2001.12.10530.17415
msftedit.dll    C:\Windows\System32\msftedit.dll    6.3.9600.17415
msimg32.dll C:\Windows\System32\msimg32.dll 6.3.9600.17415
Windows.Globalization.dll   C:\Windows\System32\Windows.Globalization.dll   6.3.9600.17415
globinputhost.dll   C:\Windows\System32\globinputhost.dll   6.3.9600.17415
ninput.dll  C:\Windows\System32\ninput.dll  6.3.9600.17415
wevtapi.dll C:\Windows\System32\wevtapi.dll 6.3.9600.17415
tiptsf.dll  C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll   6.3.9600.17415
atlthunk.dll    C:\Windows\System32\atlthunk.dll    6.3.9600.17415
npmproxy.dll    C:\Windows\System32\npmproxy.dll    6.3.9600.17415
IPHLPAPI.DLL    C:\Windows\System32\IPHLPAPI.DLL    6.3.9600.17415
nsi.dll C:\Windows\System32\nsi.dll 6.3.9600.17415
winnsi.dll  C:\Windows\System32\winnsi.dll  6.3.9600.17415
wlanapi.dll C:\Windows\System32\wlanapi.dll 6.3.9600.17415
ntshrui.dll C:\Windows\System32\ntshrui.dll 6.3.9600.17415
prnfldr.dll C:\Windows\System32\prnfldr.dll 6.3.9600.17415
winspool.drv    C:\Windows\System32\winspool.drv    6.3.9600.17415
DXP.dll C:\Windows\System32\DXP.dll 6.3.9600.17415
GdiPlus.dll C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17415_none_932b3b5547500489\GdiPlus.dll 6.3.9600.17415
setupapi.dll    C:\Windows\System32\setupapi.dll    6.3.9600.17415
shdocvw.dll C:\Windows\System32\shdocvw.dll 6.3.9600.17415
WinTypes.dll    C:\Windows\System32\WinTypes.dll    6.3.9600.17415
srvcli.dll  C:\Windows\System32\srvcli.dll  6.3.9600.17415
AudioSes.dll    C:\Windows\System32\AudioSes.dll    6.3.9600.17415
netprofm.dll    C:\Windows\System32\netprofm.dll    6.3.9600.17415
Actioncenter.dll    C:\Windows\System32\Actioncenter.dll    6.3.9600.17415
crypt32.dll C:\Windows\System32\crypt32.dll 6.3.9600.17415
msasn1.dll  C:\Windows\System32\msasn1.dll  6.3.9600.17415
cscapi.dll  C:\Windows\System32\cscapi.dll  6.3.9600.17415
Syncreg.dll C:\Windows\System32\Syncreg.dll 2007.94.9600.17415
wcmapi.dll  C:\Windows\System32\wcmapi.dll  6.3.9600.17415
msiltcfg.dll    C:\Windows\System32\msiltcfg.dll    5.0.9600.17415
msi.dll C:\Windows\System32\msi.dll 5.0.9600.17415
wpdshserviceobj.dll C:\Windows\System32\wpdshserviceobj.dll 6.3.9600.17415
PortableDeviceTypes.dll C:\Windows\System32\PortableDeviceTypes.dll 6.3.9600.17415
PortableDeviceApi.dll   C:\Windows\System32\PortableDeviceApi.dll   6.3.9600.17415
wintrust.dll    C:\Windows\System32\wintrust.dll    6.3.9600.17415
sqmapi.dll  C:\Program Files\Windows Portable Devices\sqmapi.dll    6.3.9600.17415
cscui.dll   C:\Windows\System32\cscui.dll   6.3.9600.17415
cscdll.dll  C:\Windows\System32\cscdll.dll  6.3.9600.17415
AltTab.dll  C:\Windows\System32\AltTab.dll  6.3.9600.17415
authui.dll  C:\Windows\System32\authui.dll  6.3.9600.17415
NetworkExplorer.dll C:\Windows\System32\NetworkExplorer.dll 6.3.9600.17415
cscobj.dll  C:\Windows\System32\cscobj.dll  6.3.9600.17415
DropboxExt64.26.dll C:\Program Files (x86)\Dropbox\Client\DropboxExt64.26.dll   1.0.0.26
pnidui.dll  C:\Windows\System32\pnidui.dll  6.3.9600.17415
SettingMonitor.dll  C:\Windows\System32\SettingMonitor.dll  6.3.9600.17415
NetworkStatus.dll   C:\Windows\System32\NetworkStatus.dll   6.3.9600.17415
EhStorShell.dll C:\Windows\System32\EhStorShell.dll 6.3.9600.17415
wkscli.dll  C:\Windows\System32\wkscli.dll  6.3.9600.17415
bthprops.cpl    C:\Windows\System32\bthprops.cpl    6.3.9600.17415
BluetoothApis.dll   C:\Windows\System32\BluetoothApis.dll   6.3.9600.17415
srchadmin.dll   C:\Windows\System32\srchadmin.dll   7.0.9600.17415
provsvc.dll C:\Windows\System32\provsvc.dll 6.3.9600.17415
ws2_32.dll  C:\Windows\System32\ws2_32.dll  6.3.9600.17415
MrmCoreR.dll    C:\Windows\System32\MrmCoreR.dll    6.3.9600.17416
dhcpcsvc6.DLL   C:\Windows\System32\dhcpcsvc6.DLL   6.3.9600.17415
dhcpcsvc.dll    C:\Windows\System32\dhcpcsvc.dll    6.3.9600.17415
mssprxy.dll C:\Windows\System32\mssprxy.dll 7.0.9600.17415
SyncCenter.dll  C:\Windows\System32\SyncCenter.dll  6.3.9600.17415
imapi2.dll  C:\Windows\System32\imapi2.dll  6.3.9600.17415
hgcpl.dll   C:\Windows\System32\hgcpl.dll   6.3.9600.17415
Windows.UI.Search.dll   C:\Windows\System32\Windows.UI.Search.dll   6.3.9600.17415
wincorlib.DLL   C:\Windows\System32\wincorlib.DLL   6.3.9600.17415
WSClient.dll    C:\Windows\System32\WSClient.dll    6.3.9600.17415
WSShared.dll    C:\Windows\System32\WSShared.dll    6.3.9600.17415
WSSync.dll  C:\Windows\System32\WSSync.dll  6.3.9600.17415
wer.dll C:\Windows\System32\wer.dll 6.3.9600.17415
ELSCore.dll C:\Windows\System32\ELSCore.dll 6.3.9600.17415
Windows.UI.dll  C:\Windows\System32\Windows.UI.dll  6.3.9600.17415
Windows.UI.Xaml.dll C:\Windows\System32\Windows.UI.Xaml.dll 6.3.9600.17415
searchfolder.dll    C:\Windows\System32\searchfolder.dll    6.3.9600.17415
StructuredQuery.dll C:\Windows\System32\StructuredQuery.dll 7.0.9600.17415
msxml6.dll  C:\Windows\System32\msxml6.dll  6.30.9600.17415
ieframe.dll C:\Windows\System32\ieframe.dll 11.0.9600.17416
UIRibbonRes.dll C:\Windows\System32\UIRibbonRes.dll 6.3.9600.17415
mpr.dll C:\Windows\System32\mpr.dll 6.3.9600.17415
dlnashext.dll   C:\Windows\System32\dlnashext.dll   12.0.9600.17415
DevDispItemProvider.dll C:\Windows\System32\DevDispItemProvider.dll 6.3.9600.17415
winmm.dll   C:\Windows\System32\winmm.dll   6.3.9600.17415
WINMMBASE.dll   C:\Windows\System32\WINMMBASE.dll   6.3.9600.17415
virtdisk.dll    C:\Windows\System32\virtdisk.dll    6.3.9600.17415
fltLib.dll  C:\Windows\System32\fltLib.dll  6.3.9600.17415
MSWB7.dll   C:\Windows\System32\MSWB7.dll   6.3.9600.17415
WorkFoldersShell.dll    C:\Windows\System32\WorkFoldersShell.dll    6.3.9600.17415
SkydriveShell.dll   C:\Windows\System32\SkydriveShell.dll   6.3.9600.17416
chartv.dll  C:\Windows\System32\chartv.dll  6.3.9600.17415
fzshellext_64.dll   C:\Program Files\FileZilla FTP Client\fzshellext_64.dll 3.11.0.2
apprepapi.dll   C:\Windows\System32\apprepapi.dll   6.3.9600.17415
tbs.dll C:\Windows\System32\tbs.dll 6.3.9600.17415
pcacli.dll  C:\Windows\System32\pcacli.dll  6.3.9600.17415
sfc_os.dll  C:\Windows\System32\sfc_os.dll  6.3.9600.17415
IconCodecService.dll    C:\Windows\System32\IconCodecService.dll    6.3.9600.17415
RstrtMgr.dll    C:\Windows\System32\RstrtMgr.dll    6.3.9600.17415
ncrypt.dll  C:\Windows\System32\ncrypt.dll  6.3.9600.17415
ntasn1.dll  C:\Windows\System32\ntasn1.dll  6.3.9600.17415
devrtl.dll  C:\Windows\System32\devrtl.dll  6.3.9600.17415
mlang.dll   C:\Windows\System32\mlang.dll   6.3.9600.17415
shellExt.dll    C:\Program Files\ESET\ESET NOD32 Antivirus\shellExt.dll 8.0.312.0
syncui.dll  C:\Windows\System32\syncui.dll  6.3.9600.17415
synceng.dll C:\Windows\System32\synceng.dll 6.3.9600.17415
ContextMenuShim64.dll   C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat Elements\ContextMenuShim64.dll    11.0.0.379
comdlg32.dll    C:\Windows\System32\comdlg32.dll    6.3.9600.17415
7-zip.dll   C:\Program Files-Zip-zip.dll    9.35.0.0
wscinterop.dll  C:\Windows\System32\wscinterop.dll  6.3.9600.17415
wscapi.dll  C:\Windows\System32\wscapi.dll  6.3.9600.17415
wscui.cpl   C:\Windows\System32\wscui.cpl   6.3.9600.17415
dpapi.dll   C:\Windows\System32\dpapi.dll   6.3.9600.17415
werconcpl.dll   C:\Windows\System32\werconcpl.dll   6.3.9600.17415
framedynos.dll  C:\Windows\System32\framedynos.dll  6.3.9600.17415
wercplsupport.dll   C:\Windows\System32\wercplsupport.dll   6.3.9600.17415
hcproviders.dll C:\Windows\System32\hcproviders.dll 6.3.9600.17415
ieproxy.dll C:\Program Files\Internet Explorer\ieproxy.dll  11.0.9600.17416
UIRibbon.dll    C:\Windows\System32\UIRibbon.dll    6.3.9600.17415
sfc.dll C:\Windows\System32\sfc.dll 6.3.9600.16384
PlayToDevice.dll    C:\Windows\System32\PlayToDevice.dll    12.0.9600.17415
wpdshext.dll    C:\Windows\System32\wpdshext.dll    6.3.9600.17415
EhStorAPI.dll   C:\Windows\System32\EhStorAPI.dll   6.3.9600.17415

Atualização: esqueci de mencionar; Às vezes, o computador congela por 10 a 30 segundos durante a inicialização. E então continua normalmente.

    
por Hasan Gürsoy 01.07.2015 / 15:03

2 respostas

2

A Microsoft disse que eles veem outros relatórios com a mesma assinatura de falha em seus dados de telemetria. Mas não há falhas suficientes que a Microsoft analise mais profundamente a queda.

Você precisa tentar a antiga abordagem de inicialização limpa para desativar todas as ferramentas de terceiros até encontrar a ferramenta que causa o problema:

Como executar uma inicialização limpa no Windows
link

    
por 16.07.2015 / 20:27
-2

Do seu código de erro de exceção 0xC0000005 , pode haver uma possível infecção de arquivos em seu computador, tente verificar seu BCD e fazer a correção, se necessário

No Windows, abra o CMD como administrador e digite BCDEdit e digite, se o caminho do carregador de inicialização for xOsload.exe , será necessário remover alguns arquivos e reparar o BCD .

OBSERVAÇÃO: você precisará reativar o Windows posteriormente, portanto, certifique-se de ter sua chave do Windows 8.1 à mão.

Boot to Windows Repair - Command
Del D:\Windows\System32\xOsload.exe
Del D:\Windows\System32\xNtKrnl.exe
Del D:\Windows\System32\Drivers\oem-drv64.sys
attrib c:\boot\bcd -h -r -s
ren c:\boot\bcd bcd.old
bootrec /rebuildbcd
    
por 16.07.2015 / 14:33