Problemas de HDD: Teste de SMART, autoteste e teste estendido para problemas de conexão de cabo do Ultra DMA Connector / SATA - Diagnoisis e Solução precisos?

1
  • Sei que a linha padrão é, por favor, faça o backup dos seus dados - feito isso e tentarei fazer novamente se essa "conexão" permitir. Isso seria o óbvio para alguém que jogou com partições / tabelas de partição, blocos ruins e ferramentas de HDD.
  • Por favor, não responda com as respostas dos amadores quando eu tiver postado detalhes técnicos muito específicos e atualizarei com mais informações de várias ferramentas de HDD de tecnologia profunda & utilitários
  • Eu prefiro ouvir de pessoas que entendem isso mais profundamente e podem se concentrar nos detalhes técnicos apresentados; e, idealmente, ter experimentado o mesmo (problema de comunicação do conector / cabo, talvez consertado por recolocar o cabo ou alterá-lo) e / ou resolvê-lo de alguma forma.

Saída do CHKDSK:

O CHKDSK foi executado antes do diagnóstico com as seguintes ferramentas do disco rígido.

The type of the file system is NTFS.
Volume dismounted.  All opened handles to this volume are now invalid.
Volume label is W81_SP_CP2_GPT.

Stage 1: Examining basic file system structure ...
Deleting corrupt attribute record (128, "")
from file record segment 1089332.
Deleting corrupt attribute record (128, "")
from file record segment 1089363.
  1184768 file records processed.
File verification completed.
  6772 large file records processed.
  0 bad file records processed.

Stage 2: Examining file name linkage ...
Correcting error in index $I30 for file 3617.
CHKDSK discovered free space marked as allocated in the bitmap for index $I30 for file 3617.
Sorting index $I30 in file 3617.
Deleting index entry f_001cd5 in index $I30 of file 3617.
Deleting index entry f_00358b in index $I30 of file 3617.
Deleting index entry f_00358c in index $I30 of file 3617.
Deleting index entry f_00358f in index $I30 of file 3617.
Deleting index entry f_003593 in index $I30 of file 3617.
Deleting index entry f_003594 in index $I30 of file 3617.
Deleting index entry f_003595 in index $I30 of file 3617.
Deleting index entry f_00379b in index $I30 of file 3617.
Deleting index entry f_00379c in index $I30 of file 3617.
Deleting index entry f_00379d in index $I30 of file 3617.
Deleting index entry f_00379e in index $I30 of file 3617.
Deleting index entry f_0037b3 in index $I30 of file 3617.
Deleting index entry f_0037c7 in index $I30 of file 3617.
Deleting index entry f_0037db in index $I30 of file 3617.
Deleting index entry 000004.log in index $I30 of file 6759.
Deleting index entry LOG in index $I30 of file 359474.
Deleting index entry LOG.old in index $I30 of file 359474.
  1399772 index entries processed.
Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
Recovering orphaned file LOG.old (4637) into directory file 359474.
Recovering orphaned file f_0037ad (21599) into directory file 3617.
Recovering orphaned file f_00361b (26764) into directory file 3617.
Recovering orphaned file LOG (33890) into directory file 359474.
Recovering orphaned file f_0035bf (44070) into directory file 3617.
Recovering orphaned file f_0035d3 (214922) into directory file 3617.
Recovering orphaned file f_0037a4 (604470) into directory file 3617.
Recovering orphaned file f_0035f8 (604522) into directory file 3617.
Recovering orphaned file f_0035ef (604527) into directory file 3617.
Recovering orphaned file f_0035fb (819870) into directory file 3617.
Skipping further messages about recovering orphans.
  59 unindexed files scanned.
  58 unindexed files recovered to original directory.
CHKDSK is recovering remaining unindexed files.
  1 unindexed files recovered to lost and found.
    Lost and found is located at \found.001


Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Inserting data attribute into file 1089332.
Inserting data attribute into file 1089363.
  107505 data files processed.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

 396296191 KB total disk space.
 290621640 KB in 988287 files.
    494764 KB in 107505 indexes.
         0 KB in bad sectors.
   1262567 KB in use by the system.
     65536 KB occupied by the log file.
 103917220 KB available on disk.

      4096 bytes in each allocation unit.
  99074047 total allocation units on disk.
  25979305 allocation units available on disk.

HD Tune Pro 5.60

HD Tune Pro: ST500DM002-1BD142 Health

ID                               Current  Worst    ThresholdData             Status     
(01) Raw Read Error Rate         111      99       6        30537504         ok         
(03) Spin Up Time                100      98       0        0                ok         
(04) Start/Stop Count            99       99       20       1429             ok         
(05) Reallocated Sector Count    100      100      36       0                ok         
(07) Seek Error Rate             87       60       30       500295343        ok         
(09) Power On Hours Count        84       84       0        14547            ok         
(0A) Spin Retry Count            100      100      97       0                ok         
(0C) Power Cycle Count           99       99       20       1463             ok         
(B7) SATA Downshift Count        100      100      0        0                ok         
(B8) End To End Error Detection  100      100      99       0                ok         
(BB) Uncorrectable Error Count   100      100      0        0                ok         
(BC) Command Timeout             100      1        0        4295035605       ok         
(BD) Unknown Attribute           100      100      0        0                ok         
(BE) Airflow Temperature         58       51       45       5068619818       ok         
(C2) Temperature                 42       49       0        140737488355370  ok         
(C3) Hardware ECC Recovered      46       37       0        30537504         ok         
(C5) Current Pending Sector      100      100      0        0                ok         
(C6) Offline Uncorrectable       100      100      0        0                ok         
**(C7) Interface CRC Error Count   200      119      0        10843            attention**  
(F0) Head Flying Hours           100      253      0        24558623010203   ok         
(F1) Unknown Attribute           100      253      0        -1133036663      ok         
(F2) Unknown Attribute           100      253      0        345706263        ok         

Health Status         : ok


HD Tune Pro: ST500DM002-1BD142 Health

ID                               Current  Worst    ThresholdData             Status     
(01) Raw Read Error Rate         117      99       6        161640440        ok         
(03) Spin Up Time                100      98       0        0                ok         
(04) Start/Stop Count            99       99       20       1435             ok         
(05) Reallocated Sector Count    100      100      36       0                ok         
(07) Seek Error Rate             87       60       30       505023506        ok         
(09) Power On Hours Count        84       84       0        14720            ok         
(0A) Spin Retry Count            100      100      97       0                ok         
(0C) Power Cycle Count           99       99       20       1468             ok         
(B7) SATA Downshift Count        100      100      0        0                ok         
(B8) End To End Error Detection  100      100      99       0                ok         
(BB) Uncorrectable Error Count   100      100      0        0                ok         
(BC) Command Timeout             100      1        0        4295042332       ok         
(BD) Unknown Attribute           100      100      0        0                ok         
(BE) Airflow Temperature         57       51       45       5086249003       ok         
(C2) Temperature                 43       49       0        140737488355371  ok         
(C3) Hardware ECC Recovered      50       37       0        161640440        ok         
(C5) Current Pending Sector      100      100      0        0                ok         
(C6) Offline Uncorrectable       100      100      0        0                ok         
(C7) Interface CRC Error Count   200      1        0        26952            attention  
(F0) Head Flying Hours           100      253      0        59541131636295   ok         
(F1) Unknown Attribute           100      253      0        1173736671       ok         
(F2) Unknown Attribute           100      253      0        1420407677       ok         

Health Status         : ok

Disco rígido Sentinel Pro 5.01

**Extended Self Test** 

Problems occurred between the *communication of the disk and the host* **10843 times.**
In case of sudden system crash, reboot, blue-screen-of-death, inaccessible file(s)/folder(s), it is recommended to verify data and power cables, connections - and if possible try different cables to prevent further problems.
More information: http://www.hdsentinel.com/hard_disk_case_communication_error.php

No actions needed.  


**Extended Self Test** 

Problems occurred between the *communication of the disk and the host* **26952 times.**
In case of sudden system crash, reboot, blue-screen-of-death, inaccessible file(s)/folder(s), it is recommended to verify data and power cables, connections - and if possible try different cables to prevent further problems.
More information: http://www.hdsentinel.com/hard_disk_case_communication_error.php

No actions needed.

link - Revela:

Hard disk case: communication errors
Problems occurred between the communication of the hard disk and the host This example shows the status of a Samsung SATA hard disk.

Hard disk problems reported

  • the hard disk was used in a different computer system without hard disk monitoring

  • no significant problems reported: the hard disk is working as expected

First hard disk checks
Initially, the hard disk health reported is 100 %. The text description shows no problems with the hard disk but shows communications problems:

Problems occurred between the communication of the disk and the host 122 times.

Hard disk cable and connection issues

According the text description, numerous data transfer (communication) problems found. In most cases this is not really related to the hard disk, but related to the connections and/or data cables. For example loose SATA cable connections frequently cause this issue.

It is recommended to verify both the power and the data cable connected to the hard drive. If you see the plugs do not fit properly, you should change the data cable to a different one, for example a SATA cable with a metal clip to fix the connection:

SATA hard disk cable with metal latch - Image

The error counter counts all errors found during the lifetime of the hard disk. It means that the errors do not reset automatically after fixing or replacing the cables. So if things will be improved, the error-counter will not increase further (the current amount of errors remain reported).

If the problems are corrected, it is possible to manually reset the error counter in Hard Disk Sentinel:

  • open the S.M.A.R.T. page of the hard disk drive

  • locate the #199 Ultra ATA CRC error count attribute

  • locate the Offset column for this attribute and click on the 0 between - and + and enter the error count value reported in the text description but with negative sign.

This will reset the error-counter to zero. So the error text will be removed from the text description and it will be displayed again only if there will be new such problems found.

(Exemplo ignorado na contagem de erros de reinicialização) Continuação ..


Recommendations
  • Check data and power cables and connections of the hard disks and SSDs

  • Consider using high quality cables, for example SATA cables with SATA 6G designation (especially if you prefer to use a SATA 6G device)

  • Avoid using power cable extenders, splitters

  • IDE/ATA hard disks: make sure to connect the hard disk cable properly. Use 80-wire standard cable (not round one) and the "longer" end should be connected to the motherboard, the shorter end to the master device and the center connector should be to the slave device. If there is an optical drive on the same cable, the hard disk should be always set to master and the optical drive should be the slave device.

  • Disk menu -> Surface Test functions can cause high amount of traffic transferred between the hard disk and the controller (host). This way they can be effectively used to check if there are further data communication errors. Disk menu -> Surface Test -> Refresh data area is one of the best methods to test as it automatically performs verification by comparing the content of the sectors after the "refresh" with the original content.

  • Other system factors (for example generic overheat, not stable power source, overclocking) can also cause data communication issues. It is recommended to verify and eliminate these issues also if possible.

UPDATE: alterado & Cabos / portas SATA recortados > > 8/9 de julho - Overnight - Teste de superfície

**Surface Test - Report**

Read test

Block
  Good: 10000
  Damaged: 0
  Bad: 0

Hard disk test details
  0 new reallocated sectors found
  0 new spin retry errors found
  0 new pending sectors found
  0 new off-line uncorrectable sectors found

**OK**  

Fiz uma terceira rodada do antigo "Extended Self Test" para ver se os números de erro acima mudam novamente ou se foi devido a problemas de conexão com a SATA.

  • Backup de material importante fora do disco
  • Uma terceira rodada do Auto-teste estendido não mostra nenhuma alteração nos números do SATA CRC após o re-assentamento, então estou supondo que isso tenha sido resolvido.
  • eu vou registrar & observe certos parâmetros e números nas próximas 1-2 semanas para ver se alguma coisa piora ou permanece constante; apontando para os problemas do conector SATA, sendo a principal causa.
por Alex S 02.07.2018 / 05:57

2 respostas

2

Existe o problema de comunicação entre o HDD e o computador.

Laptop ou torre?

Se a torre tentar usar uma porta sata diferente, desconecte a unidade de DVD-ROM e conecte o HDD. O dano pode ser do tipo conector.

Laptop, sugiro usar um adaptador SATA para USB.

Poderia ser a placa HDD que é problemática, seria necessário colocar o disco de dados em um novo disco rígido do mesmo tipo e nenhuma poeira deve entrar enquanto estiver pronto. Se você quiser obter os dados, não importa o quê.

link

    
por 02.07.2018 / 06:46
1

Diagnóstico: Você tem dois problemas diferentes: (1) o transporte SATA é ruim e (2) seu disco rígido está mostrando desgaste considerável.

Você parece ter resolvido (1) ao reposicionar os cabos SATA. Observe que o teste de superfície não informa nada sobre o transporte SATA, o que você precisa observar é o atributo Interface CRC Error Count SMART.

Para (2), lembre-se de que valores SMART são normalizados para 100 e menores são piores. Você tem uma taxa de erro de busca significativa (o que significa problemas com a mecânica da cabeça), sua taxa de correção de recuperação de erro de hardware também é significativa, e o disco parece ficar muito quente. Portanto, o disco rígido está mostrando sinais de envelhecimento e, embora ainda não esteja falhando, eu não confiaria nele com dados importantes. A contagem do setor realocado é zero, então nada realmente ruim aconteceu até agora, o que é bom. Continue assistindo esse número; se começar a subir, o disco irá falhar em breve e, provavelmente, desastrosamente.

Tente melhorar o resfriamento do disco, se possível. Se esta for uma área de trabalho, no seu lugar eu usaria esse disco para arquivos de sistema a partir de agora e obteria um novo disco para seus dados. Os backups diários são obrigatórios agora, se você continuar usando-o.

Editar

Para repetir, os parâmetros a serem observados são (07) Seek Error Rate e (C3) Hardware ECC Recovered (que já estão no intervalo "amarelo"), então (01) Raw Read Error Rate e (BB) Uncorrectable Error Count e (05) Reallocated Sector Count (que ainda estão bem, mas indicarão problemas mais graves se começarem a diminuir). Para o primeiro, veja se o resfriamento aprimorado ajuda. E, claro, qualquer outro parâmetro que fique significativamente abaixo de 100 também vale a pena assistir.

Para descrever a situação atual de forma mais abstrata: Com os discos modernos de alta densidade, são esperados erros nos níveis inferiores e o disco rígido tem mecanismos para corrigi-los. Mas o seu disco rígido já está trabalhando muito mais para corrigi-los do que deveria (o que é um sinal de desgaste), embora a margem ainda seja grande o suficiente, nada realmente ruim acontece.

    
por 09.07.2018 / 08:14