Hewlett-Packard - Imaging - Null Print - HP Deskjet 3520 series - Error 0x8024200b
Na ordem abaixo, siga estas instruções até resolver ou concluir cada uma:
- Você deve garantir que todas as impressoras desconhecidas, inválidas drivers, impressoras definidas e todos os softwares relacionados são desinstalados primeiro e depois reinicie a máquina. [1]
- Se o problema persistir, você deverá baixar e executar o Microsoft Show ou Hide Update Tool e depois reinicie a máquina. [2]
- Se o problema persistir, você deve baixar e executar os Corrigir problemas que bloqueiam a instalação ou remoção de programas e, em seguida, reinicializar a máquina . [3]
- Se o problema persistir, você precisará Redefina os Componentes do Windows Update conforme descrito lá e reinicialize a máquina. [4]
- Se o problema persistir, você deverá executar o SFC / SCANNOW conforme descrito em esse artigo. [5]
Microsoft Answers[1]
I had the same problem. Here is how to fix it:
- Right click on the Start Menu icon.
- Click on Device Manager.
- Click on Printers
- On my PC there were two drivers called "Invalid Print Drivers. "Right click on any invalid print drivers and delete them.
This link shows how to hide the invalid update and stop it reoccurring in future builds.
http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update/how-to-block-automatic-reinstall-of-a-driver-or/bff07224-4ce2-4b42-ab29-68c3a305d730
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How to temporarily prevent a Windows or driver update from reinstalling in Windows 10[2]
Resolution
If a driver or update you are being offered is causing system crashes or instability and Windows was operating correctly prior to that update, you can follow these instructions to prevent the unwanted driver or update from being installed:
To uninstall the unwanted driver:
- Launch the Device Manager with a right click on the lower left corner of the desktop and a left click on Device Manager.
- Located the device driver with the problem driver installed, right click and choose Uninstall.
- In the uninstall dialog, check the box to Delete the driver software for this device if available.
To uninstall an unwanted Windows Update:
- Type “View Installed Updates” in the Search box and then click on View Installed Updates – Control Panel from the Search results.
- To uninstall the unwanted update, select it from the list and then click Uninstall.
To temporarily prevent the driver or update from being reinstalled until a new driver or updated fix is available, a troubleshooter is available that provides a user interface for hiding and showing Windows Updates and drivers for Windows 10. You can obtain and run the "Show or hide updates" troubleshooter by downloading it from the Microsoft Download Center.
The following file is available for download from the Microsoft Download Center:
Download the "Show or hide updates" troubleshooter package now.
Reset Window Updates Components[4]
Please follow the below steps to reset the Windows Updates Components:
- Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
net stop wuauserv net stop cryptSvc net stop bits net stop msiserverNow rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.oldNow, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.
net start wuauserv net start cryptSvc net start bits net start msiserverType Exit in the Command Prompt to close it.
Now you may try running the Windows Updates and check if the above steps resolve the issue.
For further reference, you can refer to the link:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058/en-us
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