Eu possuo laptop Asus R558U (detalhes de hardware na parte inferior do meu post) Alguns meses atrás, ele começou a congelar completamente durante situações aleatórias. Recentemente decidi observá-lo mais de perto e experimentar diferentes configurações de hardware e software para descartar algumas possibilidades. Eu não consegui ver nenhum padrão. Pesquisei e li muitos artigos procurando a solução já sem sucesso.
Frequência: uma vez a cada dois dias Eu acho que aumentou com o tempo
Sintomas:
Visível nos seguintes sistemas operacionais (eu uso inicialização dupla):
Durante as seguintes atividades:
Aqui está o que eu já tentei e verifiquei:
Temperatura - parece não ser um problema. Aqui está a saída do programa de sensores coletado quando eu reiniciei logo após o congelamento:
coretemp-isa-0000
Adapter: ISA adapter
Package id 0: +49.0°C (high = +100.0°C, crit = +100.0°C)
Core 0: +48.0°C (high = +100.0°C, crit = +100.0°C)
Core 1: +48.0°C (high = +100.0°C, crit = +100.0°C)
acpitz-virtual-0
Adapter: Virtual device
temp1: +48.0°C (crit = +103.0°C)
asus-isa-0000
Adapter: ISA adapter
cpu_fan: 3500 RPM
temp1: +48.0°C
pch_skylake-virtual-0
Adapter: Virtual device
temp1: +47.5°C
dados inteligentes & autotestes do utilitário de discos - tudo estava ok
Meus periféricos e adaptadores sem fio quando observei o problema:
Informações detalhadas sobre hardware:
$ hwinfo --short
cpu:
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
keyboard:
/dev/input/event6 Logitech Unifying Receiver
/dev/input/event3 AT Translated Set 2 keyboard
mouse:
/dev/input/mice Logitech Unifying Receiver
/dev/input/mice Asus TouchPad
monitor:
LG Display LCD Monitor
DELL U2412M
graphics card:
Intel HD Graphics 520
nVidia GM108M [GeForce 940MX]
sound:
Intel Sunrise Point-LP HD Audio
storage:
Intel Sunrise Point-LP SATA Controller [AHCI mode]
network:
wlp3s0 Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
enp2s0 Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
network interface:
lo Loopback network interface
wlp3s0 Ethernet network interface
enp2s0 Ethernet network interface
pan1 Ethernet network interface
disk:
/dev/sda A SP550
partition:
/dev/sda1 Partition
/dev/sda2 Partition
/dev/sda3 Partition
/dev/sda4 Partition
/dev/sda5 Partition
/dev/sda6 Partition
cdrom:
/dev/sr0 HL-DT-ST DVDRAM GUE1N
usb controller:
Intel Sunrise Point-LP USB 3.0 xHCI Controller
bios:
BIOS
bridge:
Intel Skylake Host Bridge/DRAM Registers
Intel Sunrise Point-LP PCI Express Root Port #5
Intel PCI bridge
Intel Sunrise Point-LP LPC Controller
Intel Sunrise Point-LP PCI Express Root Port #6
hub:
Linux Foundation 2.0 root hub
Linux Foundation 3.0 root hub
memory:
Main Memory
bluetooth:
IMC Networks Bluetooth Device
unknown:
FPU
DMA controller
PIC
Keyboard controller
Intel Sunrise Point-LP Serial IO I2C Controller #0
Intel Sunrise Point-LP Thermal subsystem
Intel Sunrise Point-LP SMBus
Intel Sunrise Point-LP PMC
Intel Sunrise Point-LP Serial IO I2C Controller #1
Intel Skylake Processor Thermal Subsystem
Intel Sunrise Point-LP CSME HECI #1
/dev/input/event9 Realtek USB2.0 VGA UVC WebCam
Realtek RTS5129 Card Reader Controller
sudo lshw -short
H/W path Device Class Description
=====================================================
system X556UQ (ASUS-NotebookSKU)
/0 bus X556UQ
/0/0 memory 64KiB BIOS
/0/11 memory 64KiB L1 cache
/0/12 memory 64KiB L1 cache
/0/13 memory 512KiB L2 cache
/0/14 memory 4MiB L3 cache
/0/15 processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
/0/16 memory 16GiB System Memory
/0/16/0 memory 8GiB SODIMM DDR4 Synchronous 2133 MHz (0,5 ns)
/0/16/1 memory [empty]
/0/16/2 memory 8GiB SODIMM DDR4 Synchronous 2133 MHz (0,5 ns)
/0/16/3 memory [empty]
/0/100 bridge Skylake Host Bridge/DRAM Registers
/0/100/2 display HD Graphics 520
/0/100/4 generic Skylake Processor Thermal Subsystem
/0/100/14 bus Sunrise Point-LP USB 3.0 xHCI Controller
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/2 input USB Receiver
/0/100/14/0/5 generic USB2.0-CRW
/0/100/14/0/6 multimedia USB2.0 VGA UVC WebCam
/0/100/14/0/8 communication Bluetooth wireless interface
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14.2 generic Sunrise Point-LP Thermal subsystem
/0/100/15 generic Sunrise Point-LP Serial IO I2C Controller #0
/0/100/15.1 generic Sunrise Point-LP Serial IO I2C Controller #1
/0/100/16 communication Sunrise Point-LP CSME HECI #1
/0/100/17 storage Sunrise Point-LP SATA Controller [AHCI mode]
/0/100/1c bridge Intel Corporation
/0/100/1c/0 display GM108M [GeForce 940MX]
/0/100/1c.4 bridge Sunrise Point-LP PCI Express Root Port #5
/0/100/1c.4/0 enp2s0 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
/0/100/1c.5 bridge Sunrise Point-LP PCI Express Root Port #6
/0/100/1c.5/0 wlp3s0 network QCA9377 802.11ac Wireless Network Adapter
/0/100/1f bridge Sunrise Point-LP LPC Controller
/0/100/1f.2 memory Memory controller
/0/100/1f.3 multimedia Sunrise Point-LP HD Audio
/0/100/1f.4 bus Sunrise Point-LP SMBus
/0/1 scsi0 storage
/0/1/0.0.0 /dev/sda disk 240GB ADATA SP550
/0/1/0.0.0/1 /dev/sda1 volume 259MiB Windows FAT volume
/0/1/0.0.0/2 /dev/sda2 volume 127MiB reserved partition
/0/1/0.0.0/3 /dev/sda3 volume 125GiB Windows NTFS volume
/0/1/0.0.0/4 /dev/sda4 volume 498MiB Windows NTFS volume
/0/1/0.0.0/5 /dev/sda5 volume 46GiB EXT4 volume
/0/1/0.0.0/6 /dev/sda6 volume 51GiB EXT4 volume
/0/2 scsi1 storage
/0/2/0.0.0 /dev/cdrom disk DVDRAM GUE1N
/1 pan1 network Ethernet interface
Poderia, por favor, dar algum conselho? Talvez você já tenha encontrado esses problemas?
Tags windows-10 freeze linux ubuntu