Problema de remoção do MacAfee AV

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Alguém teve dificuldade em remover o software MacAfee AV? Eu tentei removê-lo do painel de controle e ele diz que não estou autorizado a remover este programa neste momento?

    
por Commythug 21.04.2016 / 21:35

1 resposta

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Eu tentei removê-lo do painel de controle

and it says I am not allowed to remove this program at this time?

Use a ferramenta McAfee Consumer Product Removal (MCPR). Instrução abaixo.

Como desinstalar produtos McAfee suportados usando a ferramenta de remoção de produtos de consumo

Intel Security recommends that you uninstall your McAfee home user products using the Windows removal methods shown below. If you are not able to remove your products in this way, go to Step 2.

  1. Use the appropriate procedure depending on the version of Windows you have installed:

  2. Download and run the McAfee Consumer Product Removal (MCPR) tool:

    a) Download the MCPR tool from http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp and save it to a temporary folder on your computer.

    IMPORTANT: Because the MCPR tool is updated periodically, always download a new copy before each use.

    b) Navigate to the folder where you saved the file, and double-click MCPR.exe.

    c) If you see a User Account Control dialog box, click Yes.

    d) At the McAfee Software Removal screen, click Next.

    e) At the End User License Agreement (EULA) dialog box, click Next to accept the agreement.

    f) When prompted, type the Captcha information exactly as seen (it is case-sensitive) and then click Next.

    NOTE: This step minimizes accidental executions of MCPR.

    g) If you have Family Protection installed, you will need to follow these steps. Otherwise, continue to Step h.

    • Type your Family Protection Administrator name and Password, then click Next.

    • If authentication fails, follow the on-screen instructions to obtain an uninstall code.

    h) When you see the message CleanUp Successful, restart your computer because your McAfee product will not be fully removed until after the restart.

    IMPORTANT: If you see the message Cleanup Unsuccessful, save your MCPR log files for analysis by Technical Support:

    • At the Cleanup Unsuccessful dialog box, click View Logs. Your troubleshooting log will open in a Notepad window.

    • Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example, MCPR_Jan10_16.txt).

    • Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.

    i) Confirm that all McAfee products have been removed from your computer.

Fonte Como desinstalar ou reinstalar produtos McAfee suportados usando a Ferramenta de Remoção de Produtos de Consumo

    
por 21.04.2016 / 21:53